is that possible? : sending e-mails to customers to inform about clossed issues

Added by Uwe Handzik 2 months ago

Hi guys! I am searching for this feature/idea and i wondered if it is possible and where i can find it:

when i close an issue (either in the issue itself or in the issuechart with the right mouse button --> close issue) i would love to have an automatical e-mail going to
the contact in the issue (for example someone from the company i am working with/for (not the user in Redmine)). I would like to inform them that it is closed (f. ex. i have
been waiting for documents i didn't receive in time).
I hope you guys understand what i mean: i click and close and the e-mail will be sent immediately and i am done ;)

I don't even know if that is possible with redmine like this (i did do heaps of research without succes). Maybe it is an extra plugin?

The system information: (we want to update to the recent version soon)

Environment:
Redmine version 3.3.0.stable
Ruby version 2.1.9-p490 (2016-03-30) [x86_64-linux]
Rails version 4.2.6
Environment production
Database adapter Mysql2
Redmine plugins:
redmine_contacts_helpdesk 4.1.1

Thank you so much for your help/ ideas/ tips. It's much needed and much appreciated.

Cheers

Replies (1)

RE: is that possible? : sending e-mails to customers to inform about clossed issues - Added by Mayama Takeshi 2 months ago

Hi,
yes, a plugin would be the way to go. You probably would use a hook like
:controller_issues_edit_after_save
to be notified when an issue is updated. See:
https://www.redmine.org/projects/redmine/wiki/Hooks

However, if you don't want to write a plugin, you could use this one:
https://github.com/suer/redmine_webhook
to receive a notification of issue update on an external app written in something like node or python and send the email from there.
(obs: I never used this plugin. I just googled "redmine webhooks" to see if redmine supported webhooks natively and this showed up instead).

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