Feature #10607

Ignore out-of-office incoming emails

Added by Anonymous over 5 years ago. Updated over 5 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:Jean-Philippe Lang% Done:

0%

Category:Email receiving
Target version:1.4.0
Resolution:Fixed

Description

Hi,

There doesnt seem to be the functionality to ignore or disregard emails that contain specific strings.

It would be useful! Whenever someone is out of office and an issue raised by them is actioned in their absence, the system generates an email updating them about the progress of their issue. The subsequent out of office email that gets generated as a result of this email is not ignored by redmine and a new issue is created each time.

This can cause an annoying administration overhead!


Related issues

Related to Redmine - Feature #11338: Exclude emails with auto-submitted => auto-generated Closed
Related to Redmine - Defect #15999: Ignoring out of office emails Closed

Associated revisions

Revision 9358
Added by Jean-Philippe Lang over 5 years ago

Makes the mail handler ignore out-of-office emails (#10607).

Revision 9390
Added by Jean-Philippe Lang over 5 years ago

Ignore emails with Auto-Submitted: auto-replied header (#10607).

History

#1 Updated by Jean-Philippe Lang over 5 years ago

Maybe we could make the MailHandler ignore emails with a X-Auto-Response-Suppress:OOF header?

#2 Updated by Jean-Philippe Lang over 5 years ago

  • Subject changed from Ignore emails (Out of office) to Ignore out-of-office incoming emails
  • Status changed from New to Resolved
  • Target version set to 1.4.0
  • Resolution set to Fixed

Committed in r9358.

#3 Updated by Jean-Philippe Lang over 5 years ago

  • Status changed from Resolved to Closed
  • Assignee set to Jean-Philippe Lang

Merged in r9376.

#4 Updated by Anonymous over 5 years ago

Thanks for the speedy resolution. When will this be available for download? or can I manually patch my current 1.3.1 version?

#5 Updated by Etienne Massip over 5 years ago

1.4.0 will be released very soon.

#6 Updated by Anonymous over 5 years ago

  • Status changed from Closed to Reopened

Upon further investigation, looking for the header "X-Auto-Response-Suppress" will not be sufficient in our particular scenario.

Our out-of-office generator (for MailEnable) is including a "Auto-Submitted: auto-replied" header.

Example Message Header:

To:
Precedence: bulk
Date: Fri, 13 Apr 2012 10:48:20 +0100
From: "Joe Blogs" <>
Subject: Out of Office
Return-Path: <>
Auto-Submitted: auto-replied
User-Agent: OoOME/0.1.6
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_DBD1_01CD1350.F195CC10"
X-ME-Bayesian: 0.000000

see http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywords.xml for more information.

#7 Updated by Jean-Philippe Lang over 5 years ago

  • Status changed from Reopened to Resolved

Thanks for the feedback, this is fixed in r9390. Emails with Auto-Submitted: auto-replied header are now ignored as well.

#8 Updated by Jean-Philippe Lang over 5 years ago

  • Status changed from Resolved to Closed

#9 Updated by Jan Niggemann (redmine.org team member) over 5 years ago

Our company is using Lotus Notes 8.5.1, don't know which version our Domino server are.
Upon inspection, our system uses "Auto-submitted: auto-generated".

I suggest to automatically exclude "auto-generated" as well.

#10 Updated by Jan Niggemann (redmine.org team member) almost 4 years ago

  • Related to Feature #11338: Exclude emails with auto-submitted => auto-generated added

#11 Updated by Jan Niggemann (redmine.org team member) almost 4 years ago

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