Defect #30354: When extracting .zip files, they get corrupted - Redmine

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Defect #30354

closed

When extracting .zip files, they get corrupted

Added by Danilo Henrique Ferreira over 5 years ago. Updated over 5 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Danilo Henrique Ferreira

Category:

Files

Target version:

Start date:

Due date:

% Done:

Estimated time:

Resolution:

Cant reproduce

Affected version:

2.5.1

Description

I'm having trouble extracting .zip files with multiple users, zipped the files and tested them, no error.

When inserting in redmine and then extracting it shows extraction error, header problem and or CRC. Being that the same zipped files without inserting in redmine does not generate this error.

It is impacting internal activities and I do not find a solution.

They could help me with this problem.

Informações
Redmine 2.5.1.stable

Conta padrão do administrador alterada True
Repositório com permissão de escrita True
Diretório de plugins gravável Exclamation
RMagick disponível (opcional) True
Conversor ImageMagick disponível (opcional) True

Environment:
Redmine version 2.5.1.stable
Ruby version 1.9.3-p547 (2014-05-14) [x86_64-linux]
Rails version 3.2.17
Environment production
Database adapter Mysql2
SCM:
Subversion 1.8.8
Git 1.9.0
Filesystem
Redmine plugins:
no plugin installed

Files

Download all files

error redmine.jpg (87.6 KB) error redmine.jpg		Danilo Henrique Ferreira, 2019-01-07 15:39
redmine02.JPG (95.8 KB) redmine02.JPG		Danilo Henrique Ferreira, 2019-01-08 12:55
redmine01.JPG (141 KB) redmine01.JPG		Danilo Henrique Ferreira, 2019-01-08 12:55
redmine04.jpg (186 KB) redmine04.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine03.jpg (239 KB) redmine03.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine05.jpg (149 KB) redmine05.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine07.jpg (143 KB) redmine07.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine06.jpg (255 KB) redmine06.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine08.jpg (233 KB) redmine08.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
redmine09.jpg (253 KB) redmine09.jpg		Danilo Henrique Ferreira, 2019-01-08 12:56
archive.png (40.4 KB) archive.png		Marius BĂLTEANU, 2019-01-17 21:14

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Updated by Marius BĂLTEANU over 5 years ago

Status changed from New to Needs feedback
Assignee set to Danilo Henrique Ferreira

Can you describe in more details your problem? Redmine doesn't generate any zip file and I'm not sure what means "inserting in redmine" for you. Most probably, your problem is not related to the Redmine core application.

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Updated by Danilo Henrique Ferreira over 5 years ago

File redmine01.JPG redmine01.JPG added
File redmine02.JPG redmine02.JPG added
File redmine03.jpg redmine03.jpg added
File redmine04.jpg redmine04.jpg added
File redmine05.jpg redmine05.jpg added
File redmine06.jpg redmine06.jpg added
File redmine07.jpg redmine07.jpg added
File redmine08.jpg redmine08.jpg added
File redmine09.jpg redmine09.jpg added

Hi, thanks for the feedback.

So we use redmine for company projects, we generate an Adobe Captivate package with certain files, these files are compressed by the 7-zip extraction tool, after the files are compressed, there is a test option to check the compressed file.

We do this process, it does not present any errors, we take the file and insert it into Redmine.

When downloading the previously inserted Redmine file, we re-test it to see if it has any errors. To the surprise, the file has an error.

This is impacting our activities, as there are many tickets with these files.

We have already used other browsers, such as IE, Edge and Chorme and other extraction tools, and the problem persists.

Follow the evidence in numerical order of the process that we execute so that you have a better understanding of the anomaly.

I'm waiting, thanks for the support.

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Updated by Marius BĂLTEANU over 5 years ago

"we take the file and insert it into Redmine." means that you take the generated archive and attach it in the Files module from Redmine? and after you download the archive from Redmine, the archive doesn't pass anymore the test feature in 7-zip?

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Updated by Danilo Henrique Ferreira over 5 years ago

Exactly, I get the files and compact with 7-zip (or another compression tool), I test the file, that's all right.

Then attach the file in Redmine, then extract the file, it has an error.

As previously attached images.

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Updated by Danilo Henrique Ferreira over 5 years ago

Please help us with this problem that I have experienced. I have serious problems with my infrastructure.

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Updated by Marius BĂLTEANU over 5 years ago

Danilo Henrique Ferreira wrote:

Please help us with this problem that I have experienced. I have serious problems with my infrastructure.

I'm trying to do my best :)

I've generated now a 7-zip archive with some random files, attached in Redmine (version 3.4) in the files modules, downloaded it and the test with 7-zip passed. Because I'm not sure how can be a problem generated by Redmine (at the same time, your Redmine version is very old and unsupported), I recommend you to verify if this happens with every type of 7-zip archive or only with some of them and also, maybe you can attach here an archive for which you receive the error to try attaching on a recent Redmine version.

If anyone have another idea, please reply.

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Updated by Danilo Henrique Ferreira over 5 years ago

Hello, the problem that the files that are generating this error are files exported from Adobe Captivate, this packages have several extensions and the average size of the files are from 70mb to 140mb. I will generate a link through OneDrive so you can download the file.

I will send 2 links, first with correct file and another with file with error, so you can analyze.

This link is from the correct file, which I have not yet inserted into Redmine:

https://telefonicaeducaciondigital-my.sharepoint.com/:u:/g/personal/danilo_ferreira_telefonicaed_com_br/EcggCz8RllVLmBq3xTvOlIEB6Tn1FuWLd_jDfM3egqLS7Q?e=z8Jacd

This other link is from the file extracted from Redmine, which generates the error that I said:

https://telefonicaeducaciondigital-my.sharepoint.com/:u:/g/personal/danilo_ferreira_telefonicaed_com_br/EfegMvS21ElDqjNvX-eRz90BccrIbt8G9UVir5aJpHVLLQ?e=913h3L

I hope that with these information you can help us, thanks for the support.

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Updated by Marius BĂLTEANU over 5 years ago

File archive.png archive.png added
Status changed from Needs feedback to Closed
Resolution set to Cant reproduce

Thanks for the archives.

Please see my below checks:

1. Test 74810_Scorm_Final.zip

MacBook-Pro:Downloads mariusbalteanu$ unzip -t 74810_Scorm_Final.zip
Archive:  74810_Scorm_Final.zip
    testing: 74810_Scorm_Final/       OK
    testing: 74810_Scorm_Final/adlcp_rootv1p2.xsd   OK
    testing: 74810_Scorm_Final/biblioteca/   OK
    testing: 74810_Scorm_Final/biblioteca/css/   OK
    testing: 74810_Scorm_Final/biblioteca/css/estilos.css   OK
    testing: 74810_Scorm_Final/biblioteca/js/   OK
    testing: 74810_Scorm_Final/biblioteca/js/expressInstall.swf   OK
    testing: 74810_Scorm_Final/biblioteca/js/SCORM_API_wrapper.js   OK
    testing: 74810_Scorm_Final/biblioteca/js/swfobject.js   OK
    testing: 74810_Scorm_Final/biblioteca/xml/   OK
    testing: 74810_Scorm_Final/biblioteca/xml/frases.xml   OK
    testing: 74810_Scorm_Final/imscp_rootv1p1p2.xsd   OK
    testing: 74810_Scorm_Final/imsmanifest.xml   OK
    testing: 74810_Scorm_Final/imsmd_rootv1p2p1.xsd   OK
    testing: 74810_Scorm_Final/ims_xml.xsd   OK
    testing: 74810_Scorm_Final/videoplayer/   OK
    testing: 74810_Scorm_Final/videoplayer/css/   OK
    testing: 74810_Scorm_Final/videoplayer/css/style.css   OK
    testing: 74810_Scorm_Final/videoplayer/index.html   OK
    testing: 74810_Scorm_Final/videoplayer/js/   OK
    testing: 74810_Scorm_Final/videoplayer/js/scorm.api.min.js   OK
    testing: 74810_Scorm_Final/videoplayer/js/script.js   OK
    testing: 74810_Scorm_Final/videoplayer/videos/   OK
    testing: 74810_Scorm_Final/videoplayer/videos/video.mp4   OK
No errors detected in compressed data of 74810_Scorm_Final.zip.

2. Test 74810_Scorm_Final_error.zip

MacBook-Pro:Downloads mariusbalteanu$ unzip -t 74810_Scorm_Final_error.zip
Archive:  74810_Scorm_Final_error.zip
    testing: adlcp_rootv1p2.xsd       OK
    testing: biblioteca/              OK
    testing: biblioteca/css/          OK
    testing: biblioteca/css/estilos.css   OK
    testing: biblioteca/js/           OK
    testing: biblioteca/js/expressInstall.swf   OK
    testing: biblioteca/js/SCORM_API_wrapper.js   OK
    testing: biblioteca/js/swfobject.js   OK
    testing: biblioteca/xml/          OK
    testing: biblioteca/xml/frases.xml   OK
    testing: imscp_rootv1p1p2.xsd     OK
    testing: imsmanifest.xml          OK
    testing: imsmd_rootv1p2p1.xsd     OK
    testing: ims_xml.xsd              OK
    testing: videoplayer/             OK
    testing: videoplayer/css/         OK
    testing: videoplayer/css/style.css   OK
    testing: videoplayer/index.html   OK
    testing: videoplayer/js/          OK
    testing: videoplayer/js/scorm.api.min.js   OK
    testing: videoplayer/js/script.js   OK
    testing: videoplayer/videos/      OK
    testing: videoplayer/videos/video.mp4   bad CRC 1577f364  (should be 481d6271)
At least one error was detected in 74810_Scorm_Final_error.zip.

3. Attached 74810_Scorm_Final.zip to a note (Redmine 4.0)

4. Downloaded the attached archive and ran unzip -t 74810_Scorm_Final_1.zip

MacBook-Pro:Downloads mariusbalteanu$ unzip -t 74810_Scorm_Final_1.zip 
Archive:  74810_Scorm_Final_1.zip
    testing: 74810_Scorm_Final/       OK
    testing: 74810_Scorm_Final/adlcp_rootv1p2.xsd   OK
    testing: 74810_Scorm_Final/biblioteca/   OK
    testing: 74810_Scorm_Final/biblioteca/css/   OK
    testing: 74810_Scorm_Final/biblioteca/css/estilos.css   OK
    testing: 74810_Scorm_Final/biblioteca/js/   OK
    testing: 74810_Scorm_Final/biblioteca/js/expressInstall.swf   OK
    testing: 74810_Scorm_Final/biblioteca/js/SCORM_API_wrapper.js   OK
    testing: 74810_Scorm_Final/biblioteca/js/swfobject.js   OK
    testing: 74810_Scorm_Final/biblioteca/xml/   OK
    testing: 74810_Scorm_Final/biblioteca/xml/frases.xml   OK
    testing: 74810_Scorm_Final/imscp_rootv1p1p2.xsd   OK
    testing: 74810_Scorm_Final/imsmanifest.xml   OK
    testing: 74810_Scorm_Final/imsmd_rootv1p2p1.xsd   OK
    testing: 74810_Scorm_Final/ims_xml.xsd   OK
    testing: 74810_Scorm_Final/videoplayer/   OK
    testing: 74810_Scorm_Final/videoplayer/css/   OK
    testing: 74810_Scorm_Final/videoplayer/css/style.css   OK
    testing: 74810_Scorm_Final/videoplayer/index.html   OK
    testing: 74810_Scorm_Final/videoplayer/js/   OK
    testing: 74810_Scorm_Final/videoplayer/js/scorm.api.min.js   OK
    testing: 74810_Scorm_Final/videoplayer/js/script.js   OK
    testing: 74810_Scorm_Final/videoplayer/videos/   OK
    testing: 74810_Scorm_Final/videoplayer/videos/video.mp4   OK
No errors detected in compressed data of 74810_Scorm_Final_1.zip.

As you can see, it is a problem generated by your environment and not by Redmine. I don't know how can I help you further.

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Defect #30354

When extracting .zip files, they get corrupted

Updated by Marius BĂLTEANU over 5 years ago

Updated by Danilo Henrique Ferreira over 5 years ago

Updated by Marius BĂLTEANU over 5 years ago

Updated by Danilo Henrique Ferreira over 5 years ago

Updated by Danilo Henrique Ferreira over 5 years ago

Updated by Marius BĂLTEANU over 5 years ago

Updated by Danilo Henrique Ferreira over 5 years ago

Updated by Marius BĂLTEANU over 5 years ago