Redmine

Any thoughts how to fix or check it?

Could you please post the most simple / light test mail which fail to be processed by Redmine so that the issue can be reproduced it easily ?

Hi, any update about the issue?
Can I help with it?

Actually, it's a duplicate of #5994 but I keep it open since there is more details.

Unfortunately, that doesn't help in any way. After some tests we discovered that the internal email in this case doesn't look like attachement at least system think so.
We used this code for check (mail_handler.rb)
--------------
def add_attachments(obj)
if email.has_attachments?
email.attachments.each_with_index do |attachment, i|
print "attachment.content_type = "
print attachment.content_type

--------------
and there wasn't any output like attachment.content_type = smth

I should also say that in our case there is no noname file in Redmine after email was processed.

To sum that, I think the problem is that ruby mechanisms can't understand the structure of such kind of emails. And that is very sad.

Looking forward to hearing from you, Joel.

Hmm, interesting.

I'm afraid I cannot help with that one, as the attachments are coming through but Redmine just didn't know how to handle them.

Keep in mind I am using 1.3.3 here, and Redmine uses Tmail for the mail handling.

So you are using an older version which cannot handle the Outlook .msg files at all?

As I said we are using Redmine 1.1.2. May be there is a simple script which we can use for discovering our issues nature?
This is the list of gems we have:
actionmailer (3.2.8, 2.3.14, 2.3.5, 2.3.2)
actionpack (3.2.8, 2.3.14, 2.3.5, 2.3.2)
activemodel (3.2.8)
activerecord (3.2.8, 2.3.14, 2.3.5, 2.3.2)
activerecord-mysql2-adapter (0.0.3)
activeresource (3.2.8, 2.3.14, 2.3.5, 2.3.2)
activesupport (3.2.8, 2.3.14, 2.3.5, 2.3.2)
allison (2.0.3)
arel (3.0.2)
builder (3.0.0)
bundler (1.1.5)
cgi_multipart_eof_fix (2.5.0)
coderay (1.0.7)
daemons (1.1.9, 1.0.10)
echoe (3.1.1)
erubis (2.7.0)
fastercsv (1.5.5)
fastthread (1.0.1 i386-mswin32)
fiveruns_tuneup (0.8.20)
gem_plugin (0.2.3)
gemcutter (0.7.1)
highline (1.6.13, 1.5.1)
hike (1.2.1)
hoe (3.0.8)
i18n (0.6.0, 0.5.0, 0.4.2)
journey (1.0.4)
json_pure (1.7.5)
mail (2.4.4)
mime-types (1.19)
mongrel (1.1.5 x86-mswin32-60)
mongrel_service (0.3.4 i386-mswin32)
multi_json (1.3.6)
mysql (2.8.1 x86-mswin32, 2.7.3 mswin32)
mysql2 (0.3.11 x86-mswin32-60)
net-ldap (0.3.1)
pik (0.2.8)
polyglot (0.3.3)
rack (1.4.1, 1.1.3, 1.0.1)
rack-cache (1.2)
rack-ssl (1.3.2)
rack-test (0.6.1)
rails (2.3.14, 2.3.5, 2.3.2)
rake (0.9.2.2, 0.8.7)
rmagick (2.10.0 mswin32)
ruby-openid (2.2.0, 2.1.8)
rubyforge (2.0.4, 1.0.3)
sprockets (2.1.3)
sqlite3 (1.3.6 x86-mswin32-60)
sqlite3-ruby (1.2.3 mswin32)
thor (0.16.0)
tilt (1.3.3)
treetop (1.4.10)
tzinfo (0.3.33)
win32-service (0.5.2 mswin32)

Any ideas, Joel?

Hi again. We've just migrated to latest redmine version (2.2.0 to the moment). The issue is still here. So obviously that wasn't related with old redmine version we used before update.
Current list of gems:
actionmailer (3.2.11)
actionpack (3.2.11)
activemodel (3.2.11)
activerecord (3.2.11)
activeresource (3.2.11)
activesupport (3.2.11)
ansi (1.4.3)
arel (3.0.2)
aws-sdk (1.6.9)
bcrypt-ruby (3.0.1 x86-mingw32)
bigdecimal (1.1.0)
bluecloth (2.1.0 x86-mingw32)
builder (3.0.0)
bundler (1.2.3, 1.0.21)
coderay (1.0.6)
coffee-rails (3.2.2)
coffee-script (2.2.0)
coffee-script-source (1.3.3)
crack (0.3.1)
daemons (1.1.8)
diff-lcs (1.1.3)
erubis (2.7.0)
eventmachine (1.0.0 x86-mingw32)
execjs (1.4.0)
fastercsv (1.5.4)
hike (1.2.1)
hoe (3.0.6)
httparty (0.8.3)
i18n (0.6.0)
io-console (0.3)
journey (1.0.4)
jquery-rails (2.1.3, 2.0.3)
json (1.5.4)
mail (2.4.4)
metaclass (0.0.1)
mime-types (1.19, 1.18)
mini_magick (3.4)
mini_portile (0.3.0)
minitest (2.5.1)
mocha (0.12.3)
multi_json (1.3.6)
multi_xml (0.5.1)
mustache (0.99.4)
mysql2 (0.3.11 x86-mingw32, 0.2.18)
net-ldap (0.3.1)
nokogiri (1.5.5 x86-mingw32, 1.4.7 x86-mingw32)
polyglot (0.3.3)
prototype-rails (3.2.1)
rack (1.4.1)
rack-cache (1.2)
rack-mount (0.8.3)
rack-openid (1.3.1)
rack-ssl (1.3.2)
rack-test (0.6.1)
rails (3.2.11)
railties (3.2.11)
rake (0.9.2.2)
rake-compiler (0.8.1)
rdoc (3.12, 3.9.4)
RedCloth (4.2.9 x86-mingw32)
rmagick (2.13.1)
rspec (2.11.0)
rspec-core (2.11.1)
rspec-expectations (2.11.2)
rspec-mocks (2.11.1)
ruby-openid (2.1.8)
rubygems-update (1.8.24)
rvm (1.11.3.5)
sass (3.1.20)
sass-rails (3.2.5)
sprockets (2.4.5, 2.2.1, 2.1.3, 2.1.2)
sqlite3 (1.3.6 x86-mingw32)
sqlite3-ruby (1.3.2 x86-mingw32)
subexec (0.2.2)
test-unit (2.5.2)
thin (1.3.1)
thor (0.15.4, 0.14.6)
tilt (1.3.3)
treetop (1.4.10)
turn (0.9.6)
tzinfo (0.3.33)
uglifier (1.2.6)
uuidtools (2.1.3)
yard (0.8.1)