Plugins Directory » redmine_helpdesk
|Registered on:||2014-01-13 (almost 6 years ago)|
|Compatible with:||Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x|
Lightweight helpdesk plugin for Redmine - also supporting embedded images in RedMine pages and in emails in & out
For many purposes the OTRS Helpdesk package is too heavy duty - and it's usability is not great for users (but it does integrate easily with RedMine). So this HelpDesk plugin is a great, simpler alternative - allowing everything to stay in RedMine.
Basically: Adds the email sender-address of an anonymous support client to the custom field 'owner-email' of a ticket which was created by a support email. Answers can be send to the support client by checking the support checkbox on a journal.
To allow the handling of screenshots pasted into RedMine issues, mingled with text before and text after: (ie the screenshot is NOT just an attached image file): use plugins:
and to allow handling of screenshot images in Inbound emails that customers send back to your RedMine Helpdesk : this plugin doesn't do the usual thing of the images being stripped or pulled out as file attachments and moved to the page foot - instead the plugin maintains the layout and inserts the images, as images, between the text within the RedMine issue: so that what your customer typed + pasted, will look the same inside RedMine helpdesk too!:
Compatible with Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.
The redmine_helpdesk plugin is now compatible with Redmine 4.0.x with a lot of community pulls like support for a reply separator, Simplified Chinese or reopening closed issues.
Compatible with Redmine 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.
There is a steady stream of updates on this by
Compatible with Redmine 2.4.x, 2.3.x.