Automatically attaching emails to a development issue -- as updates or maybe a separate "correspondence" section or something

Added by Josh Evensen over 11 years ago

So my office is trying out Redmine. One thing we'd really like to do is have emails forwarded from our email server over to Redmine and then entered as updates or maybe shown in a separate "correspondence" tab or something like that for a specific issue, possibly based off of a ticket number in the subject line or something.

How could I go about setting this up? Is my idea totally stupid and short sighted or unmanageable? Is there a better thing out there I could do?

If anybody does anything similar to this currently, lets hear it!

Replies (1)

RE: Automatically attaching emails to a development issue -- as updates or maybe a separate "correspondence" section or something - Added by Felix Schäfer over 11 years ago

You will probably want to read this RedmineReceivingEmails, and probably after that this http://theadmin.org/articles/2010/06/08/redmine-email-keyword-cheatsheet/.

Long story short: You can receive emails with redmine and make them create new issues in a given project, or make different inboxes for different projects, you can answer the mails redmine sends you and redmine will add the mail content as a comment in the issue. The later adding-a-mail-as-a-note-to-an-issue feature is based on [#issue-id] part in the mail subject IIRC, you could use that to "send mails" to specific tickets.

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