Redmine tickets are not updating

Hi Team

I have configured my redmine account with gmail smtp server and it was working fine. Sometimes it fails to update the inbox when ever any update is made in the redmine. Its occurring continuously.My client has also raised the issue.please help me its very urgent.

Here is the gem list

gem list

LOCAL GEMS ***

actionmailer (2.3.16, 2.3.14)
actionpack (2.3.16, 2.3.14)
activerecord (2.3.16, 2.3.14)
activeresource (2.3.16, 2.3.14)
activesupport (2.3.16, 2.3.14)
daemon_controller (1.0.0)
fastthread (1.0.7)
i18n (0.6.0)
inifile (1.1.0)
mysql (2.8.1)
passenger (3.0.11)
rack (1.4.1, 1.1.1)
rails (2.3.16, 2.3.14)
rake (0.9.2.2)
rdoc (2.4.2)
rmagick (2.13.1)
ruby-openid (2.1.8)
ruby-openid-apps-discovery (1.2.0)
tlsmail (0.0.1)

My current version is redmine-1.3.1

my ruby version is

ruby 1.8.7 (2011-06-30 patchlevel 352) [i386-linux]

Thanks
Zam

Replies (6)

RE: Redmine tickets are not updating - Added by zam kp about 11 years ago

Any one please help me

RE: Redmine tickets are not updating - Added by Etienne Massip about 11 years ago

It's an old and no more supported version and I don't remember well the behavior of the mailer in this version.

You can try to activate mailer logging in config/environments/production.rb and have a look to your log/production.log contents.

Or upgrade to a newer version :]

RE: Redmine tickets are not updating - Added by zam kp about 11 years ago

Thanks for your reply.

When i checked my production.log its showing an error like this : The following error occured while sending email notification: "could not get 3xx (550)". Check your configuration in config/configuration.yml

Thanks
Zam