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Please Help - Very Weird "Internal Error"

Added by Juan Martitegui almost 13 years ago

Hi there,
I have Redmine installed in a VPS with HostGator. It's been installed there for days working fine. (Redmine 1.1.2.stable.5514 (MySQL)
The only thing that was not working was the incoming email functions wouldn't allow me to change the Priority or Project Fields.

So I contacted HostGator to get them to solve the issue (they installed Redmine for me) and after they did some changes, now I'm experiencing the following.

When I try to update (adding a comment, changing status, etc.) an issue from: http://redmine.juanlabs.me/issues/(issue #). I get the following error:

Internal error
An error occurred on the page you were trying to access.
If you continue to experience problems please contact your redMine administrator for assistance.

Also I get that error when I try to "create" a new issue: http://redmine.juanlabs.me/projects/personal/issues/new... but, the issue is created!

I asked them about and said:
We have checked all the server environment variables, as well as the known settings in Redmine to correct this error. The logs do not show any indication as to what the exact error is, and the error logs haven't recorded anything since 4/30. At this point, you would probably need to direct this issue to Redmine support, as they would have better insight into the actual working code and be able to determine why priorities and other changes to existing projects cannot be made. We would be more than happy to help you with any configuration changes that Redmine support suggests.

The Weird thing is that when I'm in the All the Issues Screen: http://redmine.juanlabs.me/issues
I can click right click and edit status, close tickets, delete, anything!

Please why are heavy redmine users, we love the tool... any clue that can help me solve this issue will be really appreciated.