Issue notes are not visible

Added by Enrique Matias Sanchez over 7 years ago

I'm running Redmine 1.4.4.

Users can create issues, and update the issues to add notes.
However, for some reason, they cannot see the notes on the issue page, not even those written by themselves.
In the activity tab, they can see the abridged notes.

I'm completely lost. What's wrong?

Replies (7)

RE: Issue notes are not visible - Added by Ivan Cenov over 7 years ago

Do you have installed plugins?
When something strange occurs I do (ruby pseudocode :) )

do begin
    stop Redmine
    a_plugin = plugins.get_one_of_them
    plugins.remove a_plugin
    start Redmine
    break if the_problem_has_been_removed
end
upgrade a_plugin if a_plugin.version < a_plugin.repository.version

RE: Issue notes are not visible - Added by Enrique Matias Sanchez over 7 years ago

Yes, I have two or three plugins installed.

Ok, I'll try your approach and find out whether one of them is the culprit.

Thanks!

RE: Issue notes are not visible - Added by Gurvan Le Dromaguet over 7 years ago

Hi guys,
Any update there ? I have some notes not sjhowing up however present in the db. Maybe there is something I miss in Redmine behaviour andI a m trying to understand.
Note that I recently added the redmine_ck_editor that may interact.
@Ivan Cenov : what does your procedure do ?

Thanks !

RE: Issue notes are not visible - Added by Enrique Matias Sanchez over 7 years ago

In my case, I got rid of the problem after removing a plugin I had installed. HTH.

RE: Issue notes are not visible - Added by Ivan Cenov over 7 years ago

Gurvan Le Dromaguet wrote:

@Ivan Cenov : what does your procedure do ?

Thanks !

When something wrong happens I remove plugins one by one and after each removed plugin I start Redmine and check if the problem still exists.

RE: Issue notes are not visible - Added by Satya Sarathy almost 7 years ago

I noticed that for the admin user, the issue notes are visible whereas for a non admin user the issue notes are not visible. This problem was not there some time ago. I recently did multiple plugins installation and I guess one of this plugin may be creating this problem.

I also noticed that the notes are exported into the PDF but they do not appear on the history listing.

I may sound naive but it is possible that while an user was updating the issue and simultaneously the admin was changing the roles for that user, something in the permissions might have got corrupted? Apparently the admin and the user reported their involvement at that time.

I don't mind uninstalling the plugins to find the culprit, but is there any other ways of fixing this issue?

I am using Redmine 1.3.2 stable version.

Any help is appreciated!

plugins.png - Installed Plugins List (28.3 KB)

RE: Issue notes are not visible - Added by Satya Sarathy almost 7 years ago

I came across this http://www.redmine.org/boards/2/topics/29001.
The Advanced Roadmap Plugin was creating the problem. After applying the patch, the problem was resolved. I have not tested the side effects of the patch (if any), but I believe it works fine.

(1-7/7)