Can't create an issue with mail, only edit existing issues

Hello Users,

When I write a Mail as a reply to an existing Issue with:

   From: example@example.com
   To: redmine@example.com
   Subject: [ExistingIssue #1] 

   This is an example text.
   Project: example_id

it works fine.

When I try to create an issue by send a mail, redmine just ignores it:

   From: example@example.com
   To: redmine@example.com
   Subject: [CreateanIssue #123] 

   This is an example text.
   Project: example_id
   Tracker: ToDo
   Status: Neu
   Priority: Normal

etc.

The email which I sent from is registerd under administrator. Manually I can create Issues fine. I have none custom fiedls defined.

Can anyone help me?

My Rake:

/usr/local/bin/rake -f /usr/share/redmine-2.3/Rakefile redmine:email:receive_imap RAILS_ENV="production" project=all ssl=1 port=993 host=mail.example.de username=redmine@example.de password=example allow_override=all --trace

Replies (3)

RE: Can't create an issue with mail, only edit existing issues - Added by Adnan Topçu about 10 years ago

Please remove issue number from subject line and try again.
Regards,

RE: Can't create an issue with mail, only edit existing issues - Added by Shadow Man about 10 years ago

Thanks for your Answer!

I tried this:

   From: example@example.com
   To: redmine@example.com
   Subject: [CreateanIssue] 

   This is an example text.
   Project: example_id
   Tracker: ToDo
   Status: Neu
   Priority: Normal

and this:

   From: example@example.com
   To: redmine@example.com
   Subject:  

   This is an example text.
   Project: example_id
   Tracker: ToDo
   Status: Neu
   Priority: Normal

Both tries produced the same bug:

MailHandler: missing information from Forename Surname: Unable to determine target project

What get wrong?

RE: Can't create an issue with mail, only edit existing issues - Added by Shadow Man about 10 years ago

Ok, I solved it finally.

My Rake:

/usr/local/bin/rake -f /usr/share/redmine-2.3/Rakefile redmine:email:receive_imap RAILS_ENV="production" project=all ssl=1 port=993 host=mail.th-deg.de username=redmine@example.de password=xxxxxxxx allow_override=project,tracker,status,priority --trace

Mail:

From: example@example.de
To: redmine@example.de
Subject: IssueName

    Project: project_id
    Tracker: ToDo
    Status: Neu
    Priority: Normal

    testtesttest

Thanks for Help!

(1-3/3)

Project

General

Profile

Redmine