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Email ticket reminder send notification for closed / unassigned tickets

Added by Markus Harrieder almost 10 years ago

Hi folks,

we have the issue on our Redmine Installation that we (not every user) get email notifications for tickets which are already closed / not assigned any more / don't have a due date any more.
This makes the ticket reminder notification useless.
Usually you get this Information only when a due date is set (1-, 3- and 7-days before), but now matter what, I get this notification permament.
It looks like, for some users, some mechanism got stuck who is updating this list.

I even don't get how this is triggered. The mails are sent every day 6o'clock, but I don't see any cron job. So I don't have any idea how to start an analysis.
We also did a Redmine Ticket (#22670), but so far no response yet...

Thank you so much for any help!
Best regards,
Markus

Installation overview (the issue existed already before we installed checklist/codebutton/Login_audit/Revision_branches plugin):

Environment:
Redmine version 3.1.1.stable
Ruby version 2.1.5-p273 (2014-11-13) [x86_64-linux-gnu]
Rails version 4.2.4
Environment production
Database adapter Mysql2
SCM:
Subversion 1.8.10
Git 2.1.4
Filesystem
Redmine plugins:
redmine_checklists 3.1.5
redmine_codebutton 0.1.0
redmine_contacts 4.0.3
redmine_contacts_helpdesk 3.0.1
redmine_login_audit 0.3.1
redmine_revision_branches 0.3.1


Replies (1)

RE: Email ticket reminder send notification for closed / unassigned tickets - Added by Markus Harrieder almost 10 years ago

Anybody an idea how this notification mechanism is triggered?

Thank you!
,Markus

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