Defect #22670

Email reminder sent even if ticket is closed

Added by Markus Harrieder over 6 years ago. Updated over 6 years ago.

Status:Needs feedbackStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email notifications
Target version:-
Resolution: Affected version:3.1.1

Description

We have the issues that some of our team members get email reminders ("25 issue(s) due in the next 1/3/7 days") even for already closed tickets.
I could not find any pattern, on some teammembers it works, others[me] get tons of closed ticket notifications. It seems to be related to the tickets somehow. The tickets are definitly closed but something forces redmine to list em on this notification mails. There are always 25Tickets per mail report. Its the exactly same behavior as described at #8108

We already verified that it is not related to any plugin. We uninstalled our two plugins for testing, behavior is the same.

Our environment:

Environment:
  Redmine version                3.1.1.stable
  Ruby version                   2.1.5-p273 (2014-11-13) [x86_64-linux-gnu]
  Rails version                  4.2.4
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.8.10
  Git                            2.1.4
  Filesystem                     
Redmine plugins:
  redmine_contacts               4.0.3
  redmine_contacts_helpdesk      3.0.1

Thank you for any help!

Regards,
Markus


Related issues

Related to Redmine - Defect #21227: Email reminders sent for closed issues Closed

History

#1 Updated by Toshi MARUYAMA over 6 years ago

  • Status changed from New to Needs feedback

We uninstalled our two plugins

How did you uninstall?
I think your two plugins have problem because #21227 uses same plugins.

#2 Updated by Toshi MARUYAMA over 6 years ago

#3 Updated by Markus Harrieder over 6 years ago

We checked the DB entries. This is one issue I still get notifications from:

Mail from 29.04.16

25 issue(s) that are assigned to you are due in the next 7 days:
...
• Distribution - Testdevices #2940: 2 Testgeräte mit AL Lieferung August
...
View all issues
________________________________

{
    "table": "issues",
    "rows":
    [
        {
            "id": 2940,
            "tracker_id": 9,
            "project_id": 16,
            "subject": "2 Testgeräte mit AL Lieferung August",
            "description": "Hallo XX,
@ XX, kannst Du bitte 2 Geräte zu Ihm schicken lassen als Testgeräte, eines mit Zeittraum bis Ende Oktober, das andere bis Ende Dezember, Lieferung erst im August!",
            "due_date": "2015-07-31",
            "category_id": 71,
            "status_id": 5,
            "assigned_to_id": 4,
            "priority_id": 4,
            "fixed_version_id": null,
            "author_id": 2,
            "lock_version": 29,
            "created_on": "2014-07-08 13:30:19",
            "updated_on": "2016-03-09 12:15:39",
            "start_date": "2014-07-08",
            "done_ratio": 100,
            "estimated_hours": null,
            "parent_id": null,
            "root_id": 2940,
            "lft": 55,
            "rgt": 56,
            "is_private": 0,
            "closed_on": "2016-03-09 12:15:39" 
        }
    ]
}

{
    "table": "issue_categories",
    "rows":
    [
        {
            "id": 71,
            "project_id": 16,
            "name": "Leihstellung",
            "assigned_to_id": null
        }
    ]
}

{
    "table": "projects",
    "rows":
    [
        {
            "id": 16,
            "name": "Distribution",
            "description": "Distribution und Logistik Tasks/Workflows",
            "homepage": "",
            "is_public": 0,
            "parent_id": 14,
            "created_on": "2014-02-11 11:37:08",
            "updated_on": "2014-02-11 11:37:08",
            "identifier": "distribution",
            "status": 1,
            "lft": 12,
            "rgt": 13,
            "inherit_members": 0
        }
    ]
}

{
    "table": "trackers",
    "rows":
    [
        {
            "id": 9,
            "name": "Testdevices",
            "is_in_chlog": 0,
            "position": 7,
            "is_in_roadmap": 0,
            "fields_bits": 4,
            "default_status_id": 1
        }
    ]
}

{
    "table": "issue_statuses",
    "rows":
    [
        {
            "id": 5,
            "name": "Closed",
            "is_closed": 1,
            "position": 6,
            "default_done_ratio": null
        }
    ]
}

AFAK, the structure is originial. No modification from any plugin.

#4 Updated by Toshi MARUYAMA over 6 years ago

  • Related to Defect #21227: Email reminders sent for closed issues added

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