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email notification fails with error

Added by paul brook about 15 years ago

Hi,

When I use the "Send a test email" link in the redmine/settings page an email is successfully forwarded.

When I create a new issue no email is sent even though notifications are enabled.

After the above I did the following:
In production.rb I commented out the config.action_mailer.logger=nil line.
Set the raise_delivery_errors = true.

Now the "Send a test email" link page re-displays with "An error occurred while sending mail (501 Syntax: HELO hostname )" at the top.

Also, when adding or changing an issue no email is sent and the attached lines from the log are created. The lead off line in the log is

Net::SMTPSyntaxError (501 Syntax: HELO hostname
):

I am running the latest Bitnami stack.

Best Regards

mc

email_error_log.txt (6.91 KB) email_error_log.txt log lines from production.log with email logging turned on.

Replies (2)

RE: email notification fails with error - Added by paul brook about 15 years ago

Hi again,

is there any other information you require.

This is a bitnami stack recently downloaded and I am running on windows 2003 server.

Best Regards

mc

RE: email notification fails with error - Added by paul brook about 15 years ago

I finally got this working by upgrading to the bitnami stack that has version 8.2 of redmine.

Once I did that I could use the exchange server on our network to forward messages to everyone in the domain.

However, I couldn't send emails outside the domain. This isn't a problem with the exchange server since I have other build tools that do this. Anyway I used the mail server of our ISP to relay emails instead of our domain mail server and that gave me access to all the various addresses needed.

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