Import CSV to update existing tickets

Added by Anthony DeStefano over 1 year ago

We get csv files of open issues from one of our vendors. We import the initial batch into Redmine to create the tickets. The vendor also provides us with weekly updates of these tickets. We would like to be able to import the weekly update csv into redmine to update the existing tickets without it creating new tickets. Is there currently anyway to accomplish this? Thanks.

Replies (1)

RE: Import CSV to update existing tickets - Added by Mayama Takeshi over 1 year ago

I would use the REST API:
With it, you can update existing issues.

The only problem I can foresee is how to identify which ticket to be updated.
But I believe your csv file contains some identifier that can be used for this.
In this case, you can create a custom field for it and search the ticket to update based on it.