Send notification when new issue created by email ?

Added by Patrice Bonhomme over 1 year ago

I am using Redmine in my company. Everything is going well.

But i am facing a problem.

When user send an email to create an issue in Redmine, there is no notification sent while the issue is created.
I can not find any parameter to set this feature.

"Email Notification"-> "Issue Added" , "Issue Updated" in the settings are enable.
If i create an issue directly in Redmine, i receive a mail notification.

Any help ?

Environment:
  Redmine version                3.4.13.stable.19405
  Ruby version                   2.5.5-p157 (2019-03-15) [x86_64-linux-gnu]
  Rails version                  4.2.11.1
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.10.0
  Git                            2.20.1
  Filesystem                     
Redmine plugins:
  additionals                    2.0.22
  clipboard_image_paste          1.13
  redmine_banner                 0.1.2
  redmine_ldap_sync              2.1.1.devel
  redmine_lightbox2              0.4.5

Replies (4)

RE: Send notification when new issue created by email ? - Added by Patrice Bonhomme over 1 year ago

I am looking for a solution, again.

RE: Send notification when new issue created by email ? - Added by andy teng about 1 year ago

I have same issue here and my solution is

1. assigned new user to the project
2. assigned a role as developer

then, next time when the user creates a new ticket via email or update the existing ticket, he will receive the emails.

(1-4/4)