Create tickets from email issue

Added by David GRAND DEMARS 3 months ago

Hello I have configured Redmine to create tickets from pop3 account.
It works fine, the ticket is well created but the content of the email is not converted into a note ( either in HTML or Brut text)

My rake command lokks like
rake -f /var/www/html/redmine/Rakefile redmine:email:receive_pop3 RAILS_ENV="production" host=outlook.office365.com username= password=YYYYYY ssl=SSL port=995 project="TESTDGD" tracker=TrackerTEST --trace

Any ideas ?

Thanks

David GD

Replies (2)

RE: Create tickets from email issue - Added by Yevhen Shevchenko 2 months ago

David GRAND DEMARS wrote:

Solved !

Hi David - may you tell me, when you create a ticket from the email issue, then anybody notes their comment for this ticket in a quote from the button Reply - you have Noted in Redmine tickets? We have a problem, notes did not create... We want that answer to have been in the ticket Notes... Maybe you have an example if worked this solution in your system?
http://prntscr.com/sbs3vg - Look at this screen, when clicking reply button we need to see notes in this ticket in Redmine interface, please help if you know how we need do this, our config is next:
rake redmine:email:receive_imap RAILS_ENV="production" host=imap.gmail.com port=993 ssl=true username= password=13212312 allow_override=all project=it-internal unknown_user=accept folder=INBOX move_on_success=INBOX

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