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Automatic mail when creating a ticket

Added by Norbert Tester 3 months ago

Hello everyone,

I have a question about the email that is automatically created in the ticket system. Is it possible to use a variable from the ticket creator to use the name in the automatically sent email?

If this is possible, how does it work? I have tried a lot but so far without success. Thank you very much for your support.

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Replies (1)

RE: Automatic mail when creating a ticket - Added by Dimitar RedmineUP 3 months ago

Dear Norbert,

This is Dimitar from the RedmineUP Support Team here. I suppose you mean our Helpdesk plugin, right? You may see the full list of available macros (and names that could be used via macros) here ---> https://www.redmineup.com/pages/help/helpdesk/macros

For more detailed information on your request, please contact us at .

Thanks.

Best Regards,
Dimitar from the RedmineUP Support Team

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