Testing for helpdesk plugin

Added by Kirill Bezrukov (RedmineUP) almost 9 years ago

Here http://demo.redminecrm.com
admin
admin

Helpdesk plugin test, just send email to and contact and connected issues will be created. And it possible answer directly from redmine,

Replies (6)

RE: Testing for helpdesk plugin - Added by Nicholas Kulikov almost 9 years ago

Interesting...

Kirill, how does it fetch emails from server? By using external task (like cron) or it is some kind of Rails magic? =)
Does it work with Gmail IMAP server?

RE: Testing for helpdesk plugin - Added by Nicholas Kulikov almost 9 years ago

One more question... Can it drop quotation from fetched email (it looks like significant overhead for long term conversations)?

RE: Testing for helpdesk plugin - Added by Kirill Bezrukov (RedmineUP) almost 9 years ago

About first question. It used specal rake task and could be run by cron. And yes it can fetch mail from gmail by imap (demo server uses gmail domain) and from pop3 server.

About quotation, this will be soon.

And this plugin will work only with CRM plugin

RE: Testing for helpdesk plugin - Added by Nicholas Kulikov almost 9 years ago

Kirill Bezrukov wrote:

And this plugin will work only with CRM plugin

Free or Pro version?

RE: Testing for helpdesk plugin - Added by Kirill Bezrukov (RedmineUP) almost 9 years ago

Only for pro. Free version like extended address book

(1-6/6)