Defect #10002

500 error when exporting to csv or pdf when there is selected a custom field

Added by Javier Rujas over 10 years ago. Updated over 10 years ago.

Status:ClosedStart date:2012-01-16
Priority:NormalDue date:
Assignee:-% Done:


Target version:-
Resolution:Invalid Affected version:1.3.0


I've tried to export a list of issues to a csv or pdf file. I've received a 500 Internal server Error.
My settings:
Database: Postgresql 8.1
Ruby version: 1.8.7
Rails: 2.3.15

Log file:
Processing IssuesController#index to csv (for at 2012-01-16 12:41:53) [GET]
Parameters: {"format"=>"csv", "project_id"=>"iberia-aria-53", "action"=>"index", "controller"=>"issues", "description"=>"1", "columns"=>""}

NoMethodError (undefined method `find_custom_field_template' for #<IssuesController:0x1ce601c8>):
app/helpers/issues_helper.rb:281:in `issues_to_csv'
app/helpers/issues_helper.rb:278:in `collect'
app/helpers/issues_helper.rb:278:in `issues_to_csv'
app/helpers/issues_helper.rb:277:in `each'
app/helpers/issues_helper.rb:277:in `issues_to_csv'
lib/faster_csv.rb:1053:in `generate'
app/helpers/issues_helper.rb:271:in `issues_to_csv'
app/controllers/issues_controller.rb:97:in `index'
app/controllers/issues_controller.rb:91:in `index'
config/initializers/mongrel.rb:62:in `dispatch_cgi'

Rendering F:/Aplicaciones/Redmine/REDMINE/public/500.html (500 Internal Server Error)


#1 Updated by Javier Rujas over 10 years ago

Rails version is 2.3.14 and not 2.3.15, sorry.

#2 Updated by Jean-Philippe Lang over 10 years ago

  • Resolution set to Cant reproduce

There's no call to #find_custom_field_template in Redmine core. Maybe an incompatible plugin or custom dev.

#3 Updated by Javier Rujas over 10 years ago

I've checked that is a bad behaviour that is caused by a plugin. Thanks for your help.

#4 Updated by Etienne Massip over 10 years ago

  • Status changed from New to Closed
  • Resolution changed from Cant reproduce to Invalid


#5 Updated by Bhavin Shah over 10 years ago

Hi I am getting the same error.

I have installed extended_field plugin which has method find_custom_field_template.

What is work around if i do not want to use both the plugins?

The error i am getting.

Processing IssuesController#xls_export_action (for at 2012-05-07 12:26:55) [POST]
  Parameters: {"commit"=>"Export", "project_id"=>"rne", "action"=>"xls_export_action", "authenticity_token"=>"L9VDsUVmczmGLKHXHo3wOwI+74w3YO4KB5pvtKYLsNg=", "settings"=>{"export_name"=>"issues_export", "issues_limit"=>"0", "query_columns_only"=>"1", "generate_name"=>"1"}, "controller"=>"issues"}

NoMethodError (undefined method `find_custom_field_template' for #<IssuesController:0x8ee74d0>):
  config/initializers/mongrel.rb:62:in `dispatch_cgi'

Rendering C:/webserver/redmine/public/500.html (500 Internal Server Error)

Javier Rujas wrote:

I've checked that is a bad behaviour that is caused by a plugin. Thanks for your help.

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