Custom fields — links and links templates
Using Long Text and Text as a type of field it is impossible to add an active link — Now it will be displayed as a plain text.
It will be great to add the type Link for links
|Will be great to display||http://com.com|
Sometimes it is helpful to fill custom field with ID.
This ID should be searchable, but it can be a link — so it will be helpful to configure the prefix, e.g
|ID (in ticket)||RS0212|
|Prefix (in custom field settings)||
|Link (in result)||
|Display as (in ticket)||RS0212|
Improvement for Category¶
It will be great to display category as a link to the search page e.g.