Redmine

Hello,

We use Redmine as a ticket system, which people who work here use to contact the company's IT Helpdesk (me) in case they have a request to submit.

One of our users is experiencing a singular issue : each time she wants to submit a ticket, we realize that her account is locked. However, we did not lock it, ever. We've unlocked it a couple of times, we even deleted it an set a new account up. Her account is validated and registered, and when we create it, there seems to be no problem (no message displayed, regular way to create it, nothing unusual).

She is the only user who has this issue and I couldn't find anything relevant on Google or on your website. For any other user, there is no problem so far and Redmine works perfectly fine.

Would you need any information about her user account or about our configuration of Redmine ?