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Defect #31057

open

email notification not going to assignee and users enabled otification in project

Added by Rajesh Singh over 6 years ago. Updated 9 months ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Affected version:
3.4.6

Description

-email notification not going to assignee and users enabled otification in project
-Only two users are getting the mails

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 #1

Updated by Rajesh Singh over 6 years ago

Rajesh Singh wrote:

-email notification not going to assignee and users enabled otification in project
-Only two users are getting the mails

It happened after adding users to group.

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 #2

Updated by Taylor Naungayan about 6 years ago

We are having a very similar issue. Has this been resolved for you?

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 #4

Updated by Bahri Ertunc 9 months ago

Taylor Naungayan wrote in #note-2:

We are having a very similar issue. Has this been resolved for you?

We are also using RedmineUP Helpdesk, experiencing the same situation as in your previously opened incident #31629, which was closed without resolution. When the system gets a reply from the customer, the incoming email message is added to the corresponding ticket but no email notification is sent to the assignee or watchers of the ticket.

Have you found the cause and solution?

Redmine version                5.0.7.stable
  Ruby version                   3.0.2-p107 (2021-07-07) [x86_64-linux-gnu]
  Rails version                  6.1.7.6
  Environment                    production
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