Defect #32187

Email notifications and create ticket

Added by brice wilmet 8 months ago. Updated 8 months ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email notifications
Target version:-
Resolution:Invalid Affected version:

Description

Hi,

I have redmine application in my company.
I use this for create ticket for any problem for my customers.
Ticket automaticaly create when one customer send email.
After my customer is notifie by email when this ticket is create.
But if my customer reply at this email new ticket is created and i don't want.

Do you know any solution for resolv this problem or is not possible ?

ty,
Brice

History

#1 Updated by Go MAEDA 8 months ago

Please use forums for "how to" questions. Issues are used to report a bug, suggesting a new feature, or submitting a patch. Reading How to request help may be helpful for you.

#2 Updated by Go MAEDA 8 months ago

  • Status changed from New to Closed
  • Resolution set to Invalid

#3 Updated by brice wilmet 8 months ago

ok no problem. sorry, i have create a new discussion in "how to".

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