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Feature #5449

open

Send requests for more information from support requests

Added by Max Zinal almost 14 years ago. Updated over 12 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Issues
Target version:
-
Start date:
2010-05-05
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

Add some user interface to send e-mail to an external address from inside "support" issue. A e-mail message should have a fixed reply address (configurable on a per-project basis) and it's topic should include all headers to allow the processing of reply messages for the issue.

In our configuration we do not allow external users to access our internal issue tracker. At the same time we would like to log all our e-mail conversations with external parties.

Actions #1

Updated by Etienne Massip over 12 years ago

  • Category set to Issues
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