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Feature #8595

open

Standards Adoption / Contribution

Added by TJ Baker almost 12 years ago. Updated over 11 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
-
Target version:
-
Start date:
2011-06-12
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

Forgive me if I'm overstepping my boundaries here, as I am still new to Redmine and the project's goals etc.
Our company has recently adopted Redmine as our internal project / bug tracking solution, and we love it. We've also adopted Zendesk as our public facing customer service solution. Zendesk along with other partners has recently launched a new initiative to develop open standards across many solutions in order to provide better customer service, and I am curious if Redmine would be a candidate for joining the initiative, and adopting / integrating solutions provided by the organization.

More can be read here: http://networkedhelpdesk.org/

A Ruby Gem has been released as well: https://github.com/zendesk/ticket_sharing

Admittedly my efforts in posting this ticket stem from a desire to see Zendesk integrated with Redmine, and I do not personally posses programming skills to make this happen, however, I am more than willing to lend my years of experience providing customer support, managing a dedicated team of support providers, and limited hacking skills to this endeavor :)

Actions #1

Updated by Jan from Planio www.plan.io almost 12 years ago

TJ - very interesting! I wasn't aware of this initiative. We are working on a CRM & Helpdesk suite based on Redmine which shares many of their goals and spirit. If you are interested in discussing this, I'd love to get in touch. My email is jan (├Ąt) plan.io.

Actions #2

Updated by Ritchie Lee almost 12 years ago

  • Assignee set to Chaoqun Zou
Actions #3

Updated by Etienne Massip almost 12 years ago

  • Assignee deleted (Chaoqun Zou)
Actions #4

Updated by Jan from Planio www.plan.io over 11 years ago

Quick update: Planio has joined the initiative. We're going to work on adoption of the API and plan on contributing to the community. Anyone wanting to join the effort, please get in touch!

http://networkedhelpdesk.org/members/

Actions #5

Updated by TJ Baker over 11 years ago

Exciting news Jan!

While I am not a programmer, I would be willing to help test or pitch help out in other ways as time permits.

Please contact me at tj[at]joomlashack.com if there are ways besides programming that I can help out with.

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