Redmine

An AI chat assistant on every page of your Redmine. It answers your users from your wiki pages and your website, all day, in their language. When a user needs a person, the assistant opens a support ticket, and the same ticket appears as an issue in the Redmine project you choose, with the whole conversation.

What it does¶

• Chat assistant on every page. Connect your Redmine to an Asyntai account with one button in the plugin settings. The widget appears on every page, for signed-in users and for visitors of your public projects.
• Your wiki as knowledge. Every wiki page of a public project goes to your Asyntai knowledge base when it is saved. A changed page is sent again, a deleted page is removed, and one button sends the whole wiki at the start. The assistant answers from your wiki and links to the page it took the answer from.
• Support tickets as Redmine issues. When the assistant opens a ticket, Asyntai creates the matching issue in your project, with the visitor's email address, the page they were on, and every message of the chat. Pick the project and the tracker.
• Any language. Users write in their own language and the assistant answers in it.

The plugin is free and open source (MIT). The wiki sync and the issue sync use the Asyntai API (Starter plan or higher). Documentation: https://asyntai.com/documentation/integrations/redmine/

1. Put the plugin folder into plugins/redmine_asyntai (download the zip from GitHub, or git clone https://github.com/asyntai/redmine-ai-chatbot plugins/redmine_asyntai).
2. From the Redmine directory run: bundle exec rake redmine:plugins:migrate RAILS_ENV=production
3. Restart Redmine.
4. Open Administration → Plugins and press Configure next to Asyntai AI Chatbot. Press Get started to connect the chat assistant, paste your Asyntai API key to send the wiki, and connect the issue sync at https://asyntai.com/redmine/connect/