Redmine

This Redmine plugin allows to send emails to freely chosen recipients (To/CC/BCC) straight from a Redmine ticket.

• Separate templates for internal and external recipients
• Set signature for each user
• Sent mail is logged as a note to the tickets journal
• Attach current ticket history as plain text
• Close ticket after mail sent

Best used with a fetchMail-Script, that gets your Mails into the system. The mail-address is stored in a table and bound to the ticket, which will be filled out automatically once you want to reply.

Clone/copy¶

Clone the repository into your plugin folder an run

Install¶

RAILS_ENV=production bin/rails redmine:plugins:migrate

If redmine is run inside a docker container

docker exec redmine-containername bash -lc 'cd /usr/src/redmine && RAILS_ENV=production bin/rails redmine:plugins:migrate'
docker compose restart redmine-containername

Prepare¶

After installation you have to configure the plugn within the plugins section. Enter

• From
• Reply-To
• Internal Domain - if you run in an intranet and want to seperate internal e-mails from external
• Template folder - if you run redmine inside a container, define a new volume and enter the path here. Else te folder canned inside the plugin directory is used. Simply put your md files there.
• Signature-field (name of the user defined field for the signature)
• Default signature (overwritten by signature)
• Closing status - if checked at the mail form, the ticket is transfered into this closing state
• Alias mailaddress - this is removed from the list of recipients that is stored

Activate¶

You have to activate the plugin within the projects configuration to use it. This adds a button to the ticket descriptions top