Redmine

RedminePro helps you integrate your Zendesk Helpdesk with your Redmine issue tracking clearly and directly. It is the full integration that is missing. RedminePro allows you to:

• Create a new Zendesk issue and attach it to a Redmine ticket.
• Search for existing Redmine issues and view details.
• Attach found issues to a ticket.
• Always see at a glance which issues are attached to a ticket.
• Add comment & change status to an existing Redmine issue from Zendesk.
• Search Zendesk tickets linked to a Redmine issue.
• Fill in Redmine custom fields for the ticket.
• Assign an issue to a user directly.
• Attach files to the ticket

As new Zendesk issues report the same problem, the Redmine ticket is updated.

Creating a new ticket based on customer input is easy as RedminePro will automatically complete details from the latest comment, which can editable if needed. The project in Redmine is assigned automatically using the same values as the projects in Redmine.

Installs in Zendesk to access or create Redmine tickets

Installation instructions at https://smallcubed.com/rmp/installation