Allow assigned_to field configuration on Issue creation by email
|Assignee:||Eric Davis||% Done:|
|Target version:||1.0.0 (RC)|
- project=PROJECT identifier of the target project
- tracker=TRACKER name of the target tracker
- category=CATEGORY name of the target category
- priority=PRIORITY name of the target priority
Is it possible to control the assigned_to field too? I'm already using Redmine to control a distributed development process (about a hundred users) and at this moment we need a way to register (as a Redmine issue) all the support e-mails we are receiving from external users. All these emails must be assigned to a specific Redmine user for helping our user support process.
I'm testing the trunk version (rev 2835) which already include the great job described in http://www.redmine.org/projects/redmine/repository/revisions/2789.
#5 Updated by Erica Gallindo over 8 years ago
When I first suggest this, I wasn't aware how to use categories for this purpose. Now, I know it's possible to control the assigned_to field using categories. When a category is created it is possible to configure a redmine user for that. Thus, simply chosing a category for an issue when its is created will automatically fill the issue "assigned_to" field with category configured user.
#6 Updated by Enderson Maia over 8 years ago
I suggest that the CC: field could be used as a assigned_to: , and CC: just for watchers.
So a message with:
.. to: <firstname.lastname@example.org>, <email@example.com> cc: <firstname.lastname@example.org>, <email@example.com> ...
In this case using <firstname.lastname@example.org> as the incoming e-mail, I just don't know how Redmine could make this distinction.
Another option would be to make allow-override accept the assigned_to: as an option, and the assigner users could be set on the e-mail body.
#7 Updated by Eric Davis about 8 years ago
- Status changed from New to Closed
- Assignee set to Eric Davis
- Target version set to 1.0.0 (RC)
- % Done changed from 0 to 100
- Resolution set to Fixed
Added support for setting an issue's assigned to field via email. It will take a user's email address, login, or full name. r3764