Feature #3706

Allow assigned_to field configuration on Issue creation by email

Added by Erica Gallindo over 8 years ago. Updated over 7 years ago.

Status:ClosedStart date:2009-08-03
Priority:NormalDue date:
Assignee:Eric Davis% Done:

100%

Category:Email receiving
Target version:1.0.0 (RC)
Resolution:Fixed

Description

It's already possible to fetch incoming emails and control the following attributes when creating a issue:
  • project=PROJECT identifier of the target project
  • tracker=TRACKER name of the target tracker
  • category=CATEGORY name of the target category
  • priority=PRIORITY name of the target priority

Is it possible to control the assigned_to field too? I'm already using Redmine to control a distributed development process (about a hundred users) and at this moment we need a way to register (as a Redmine issue) all the support e-mails we are receiving from external users. All these emails must be assigned to a specific Redmine user for helping our user support process.

I'm testing the trunk version (rev 2835) which already include the great job described in http://www.redmine.org/projects/redmine/repository/revisions/2789.


Related issues

Related to Redmine - Feature #5573: Allow issue assignment in email Closed 2010-05-21
Related to Redmine - Feature #5594: Improve MailHandler's keyword handling Closed 2010-05-25

History

#1 Updated by Mischa The Evil over 8 years ago

  • Tracker changed from Patch to Feature

#2 Updated by Marcin Trendota about 8 years ago

Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...

#3 Updated by Jean-Philippe Lang almost 8 years ago

  • Category changed from Email notifications to Email receiving

#4 Updated by Emils Klotins almost 8 years ago

Marcin Trendota wrote:

Vote for it ;)
I would do it by myself if only i knew ruby (or have time to learn it)...

Likewise, it would so much help setting up automated issue entry in some cases.

#5 Updated by Erica Gallindo almost 8 years ago

When I first suggest this, I wasn't aware how to use categories for this purpose. Now, I know it's possible to control the assigned_to field using categories. When a category is created it is possible to configure a redmine user for that. Thus, simply chosing a category for an issue when its is created will automatically fill the issue "assigned_to" field with category configured user.

#6 Updated by Enderson Maia over 7 years ago

+1

I suggest that the CC: field could be used as a assigned_to: , and CC: just for watchers.

So a message with:

..
to: <redmine@example.com>, <user@example.com>
cc: <somebody@example.com>, <someone@example.com>
...

would be created a issue assigned_to: <> and <>, <> for watchers.

In this case using <> as the incoming e-mail, I just don't know how Redmine could make this distinction.

Another option would be to make allow-override accept the assigned_to: as an option, and the assigner users could be set on the e-mail body.

#7 Updated by Eric Davis over 7 years ago

  • Status changed from New to Closed
  • Assignee set to Eric Davis
  • Target version set to 1.0.0 (RC)
  • % Done changed from 0 to 100
  • Resolution set to Fixed

Added support for setting an issue's assigned to field via email. It will take a user's email address, login, or full name. r3764

Also available in: Atom PDF