No Outgoing Mails when Customer creates Ticket via Mail
When a customer creates an Issue and the user is auto-generated (unknown_user=create) by the system, he will not get emails when issues are changed. Normal Users receive Mails with the changes of their own tickets.
#1 Updated by Brian Harty about 7 years ago
you could CC the users email address on the issue being emailed in(in my case emails come in from users of a website through a form so i just add their email address as a CC as the website sends the email). this will make him a watcher and so any updates to the ticket will be mailed to the person who created the ticket. This doesnt send the issue created email to the user however but i believe that is an issue being addressed in the related issues on this ticket.
#2 Updated by Daniel Black about 5 years ago
private projects aren't visible to non-members #13287.
A solution is possible since r11522 was committed. The how follows.
The mail script can create the new users in a named group.
The global settings need to be set Email notifications, Default notification option to something so the user will receive email.
You need to create a role that has "Issues visibility" , "issues created by or assigned to the user" with permissions View Issues and Add notes for completeness.
One of the --default-group that that the mail script specifies should have the above role on the project.
And done, the response will be sent to the originating user.
r11525 adds a --no-account-notice which is also useful.
This can be closed now.