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Internal Server Error on Attachment

Added by Heron Aguiar almost 3 years ago

Helo!
My Redmine was working perfectly, but some days I can't upload files on the ticket anymore. When I try to upload it, this message appears in the field "Internal Server Error" and the file is not attached. The Ticket is registered, but the file is not attached.
Can someone help me?

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RED_error_attachment2.png (24.7 KB) RED_error_attachment2.png
RED_error_configuration.png (24 KB) RED_error_configuration.png

Replies (4)

RE: Internal Server Error on Attachment - Added by Bernhard Rohloff almost 3 years ago

It's quite hard to tell from here. Is this a permanent error, or does it occur occasionally?
I think, you should take a look into your Redmine log (the location of the log depends on your type of installation) to see if you can see the error there.
It could also have something to do with insufficient directory permissions.

RE: Internal Server Error on Attachment - Added by Terence Lien almost 3 years ago

May be a permission error.
make sure redmine folder permission, like www-data:www-data

it's about upload file privilege needs.

RE: Internal Server Error on Attachment - Added by Heron Aguiar almost 3 years ago

Thanks for your attention, Bernhard and Terence.

As of this month, the error has become permanent. The point is that I didn't make any changes to the server, and suddenly the error to attach files is occurring.
The rest of the features continue to work well.

Follows the log and folder permissions.

Thanks again!

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Redmine_error_permissions.png (26.5 KB) Redmine_error_permissions.png
Redmine_error_log.png (91.7 KB) Redmine_error_log.png

RE: Internal Server Error on Attachment - Added by Terence Lien almost 3 years ago

My experience was Ubuntu security update cause this issue.
so I make the permission change in crontab
like "sudo chown -R www-data:www-data /redmine"
then I had fix this issue.
just shared info to u :)

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