Partner uses Redmine too and issues are being worngly updated by email both sides

Added by Claudio Sakaguti about 1 year ago

Good day!

My name is Claudio and we got an issue with one of our partners.
We are using Redmine and a partner company started using Redmine too. But now, when we exchange issue emails, they are all messing up.
Since both servers look for subjects with, for example, [#12345] to update issues, the emails are updating wrong issues on both servers.

I did a search, but could not find anything. With so many Redmine users around I wonder how people are solving this kind of problem?

Regards.

Replies (2)

RE: Partner uses Redmine too and issues are being worngly updated by email both sides - Added by Lorenzo Meneghetti 7 months ago

Hi, what do you want to do with email notice from Redmine customer?
Tell us what are your expectations.
I use Redmine inbound emails reading from a specific imap folder and a rule on my smtp server is responsible to route email in that folder.
This is a partial answer, You should explain requirements.
Thanks
Lorenzo

RE: Partner uses Redmine too and issues are being worngly updated by email both sides - Added by Claudio Sakaguti 7 months ago

Hi Lorenzo!

Thanks for your interest.
The issue is that usually we send a ticket to our partner with our Redmine ticket number included in the subject, like this:
[#12345] This is our ticket

But our partner started to use some similar system and their answer subject is modified and is including their number too, it comes like this:
OtherCompany[#43215]ticket-[#52345] This is our ticket

The subject now have their ticket number first and our Redmine will wrongly attach this email to ticket #43215 instead the proper #52345.
It may be possible to change the code to look the subject for a different string, maybe with two #, like [##52345]? Or some other string?
With so many Redmine users I am baffled that this did not happen to other users already.

Best regards,
Claudio

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