Partner uses Redmine too and issues are being worngly updated by email both sides
My name is Claudio and we got an issue with one of our partners.
We are using Redmine and a partner company started using Redmine too. But now, when we exchange issue emails, they are all messing up.
Since both servers look for subjects with, for example, [#12345] to update issues, the emails are updating wrong issues on both servers.
I did a search, but could not find anything. With so many Redmine users around I wonder how people are solving this kind of problem?
RE: Partner uses Redmine too and issues are being worngly updated by email both sides - Added by Lorenzo Meneghetti 7 months ago
Hi, what do you want to do with email notice from Redmine customer?
Tell us what are your expectations.
I use Redmine inbound emails reading from a specific imap folder and a rule on my smtp server is responsible to route email in that folder.
This is a partial answer, You should explain requirements.
RE: Partner uses Redmine too and issues are being worngly updated by email both sides - Added by Claudio Sakaguti 7 months ago
Thanks for your interest.
The issue is that usually we send a ticket to our partner with our Redmine ticket number included in the subject, like this:
[#12345] This is our ticket
But our partner started to use some similar system and their answer subject is modified and is including their number too, it comes like this:
OtherCompany[#43215]ticket-[#52345] This is our ticket
The subject now have their ticket number first and our Redmine will wrongly attach this email to ticket #43215 instead the proper #52345.
It may be possible to change the code to look the subject for a different string, maybe with two #, like [##52345]? Or some other string?
With so many Redmine users I am baffled that this did not happen to other users already.