One user cannot login, even with a new temp account

Added by Mat Cor 5 months ago

Hello,

We are 3 users (1 admin). Up until now, we have had no issues what so ever. As of yesterday, one user is now unable to login, keeps getting invalid username/password.

- Account is not locked (as best I can tell)
- Tried resetting the password
- Created a new temporary account - still cannot login
- Tried different browsers
- Restarted PC

I have no clue what could cause this. Any ideas would be greatly appreciated!

Environment:
Redmine version 4.1.1.stable
Ruby version 2.5.8-p224 (2020-03-31) [x86_64-linux]
Rails version 5.2.4.2
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Subversion 1.13.0
Cvs 1.12.13
Git 2.26.1
Filesystem
Redmine plugins:
no plugin installed

Replies (1)

RE: One user cannot login, even with a new temp account - Added by Mat Cor 5 months ago

Please go ahead and delete this post - user was not logging into the correct site...

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