Problem reinstalling redmine

Hi,

I need to reinstall (outdated OS) an old redmine installation (Redmine 4.2.10 ruby 2.6.7) and upgrade it.
I chose to reinstall it from scratch because it was an old non docker bitnami method installation.
Firstable I want to use the same versions (redmine/ruby), validate that it works identically, then make my way up to the last redmine/ruby versions.

I've installed an Ubuntu 24.04 and a ruby 2.6.7 with rbenv, apache + passenger, mysql 8.0 (as it already was), dumped and restored the database, put the same pages and I got it up and running and could log in.

But I have several errors while navigating some pages :

From my point of view the environments are the same.

Old env :

Environment:
  Redmine version                4.2.10.stable
  Ruby version                   2.6.7-p197 (2021-04-05) [x86_64-linux]
  Rails version                  5.2.8.1
  Environment                    production
  Database adapter               Mysql2
  Mailer queue                   ActiveJob::QueueAdapters::AsyncAdapter
  Mailer delivery                smtp
SCM:
  Subversion                     1.14.1
  Git                            2.31.1
  Filesystem                     
Redmine plugins:
  localizable                    0.4.0
  redmine_agile                  1.6.9
  redmine_banner                 0.3.4
  redmine_checklists             3.1.24
  redmine_contacts               4.4.1
  redmine_contacts_helpdesk      4.2.3
  redmine_emojibutton            0.6.2
  redmine_extended_watchers      4.2.3
  redmine_hide_estimated_hours   1.0.14
  redmine_issue_templates        1.1.0
  redmine_lightbox2              0.5.1
  redmine_local_avatars          1.0.5.2.0
  redmine_merge_request_links    2.2.0
  redmine_products               2.2.3
  redmine_resources              2.0.2
  redmine_theme_changer          0.6.0
  redmine_zenedit                2.0.6
  redmineup_tags                 2.0.14

New env:

Environment:
  Redmine version                4.2.10.stable
  Ruby version                   2.6.7-p197 (2021-04-05) [x86_64-linux]
  Rails version                  5.2.8.1
  Environment                    production
  Database adapter               Mysql2
  Mailer queue                   ActiveJob::QueueAdapters::AsyncAdapter
  Mailer delivery                smtp
SCM:
  Git                            2.43.0
  Filesystem                     
Redmine plugins:
  localizable                    0.4.0
  redmine_agile                  1.6.9
  redmine_banner                 0.3.4
  redmine_checklists             3.1.24
  redmine_contacts               4.4.1
  redmine_contacts_helpdesk      4.2.3
  redmine_emojibutton            0.6.2
  redmine_extended_watchers      4.2.3
  redmine_hide_estimated_hours   1.0.14
  redmine_issue_templates        1.1.0
  redmine_lightbox2              0.5.1
  redmine_local_avatars          1.0.5.2.0
  redmine_merge_request_links    2.2.0
  redmine_products               2.2.3
  redmine_resources              2.0.2
  redmine_theme_changer          0.6.0
  redmine_zenedit                2.0.6
  redmineup_tags                 2.0.14

Linked is the productions logs with the errors.

Anyone got an idea about what would be the problem ?

Thanks.

Regards,

Bruno

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clipboard-202505160914-aixyw.png (13.1 KB) clipboard-202505160914-aixyw.png
production.log (104 KB) production.log

Replies (1)

RE: Problem reinstalling redmine - Added by Mayama Takeshi 4 days ago

Reading the production.log, based on this:
_ SystemStackError (stack level too deep):

and the fact that this log is repeated several times:
_plugins/redmine_contacts_helpdesk/lib/redmine_helpdesk/patches/issue_query_patch.rb:150:in `available_columns_with_helpdesk'

I think there is a bug and the code entered a loop.

Try to remove plugin redmine_contacts_helpdesk to see if the problem goes away.

(1-1/1)

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