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Ingenico Connection Error

Added by Posense Yazılım Posense Yazılım about 1 year ago

Hello, good day,

As Posense software company, we produce point-of-sale system software and have integration with over 200 Ingenico devices. We are receiving a connection error during payment processing with the Ingenico POS device and Posense software. We have identified the transaction flow during which we receive this error and reported it with error codes. We expect a response from your software team as soon as possible. We request that the urgency of the current situation be taken into consideration.

Best regards.

Mail: , ,
Phone: Ms. Aslı: +905496765100, Mr. Emre +905496755100

Merhaba iyi günler,

Posense yazılım şirketi olarak satış noktası sistemi yazılımı üretiyoruz ve 200+ Ingenico cihaz ile entegrasyonumuz vardır. Ingenico pos cihazı ve Posense yazılımı ile ilgili ödeme alma sırasında bağlantı hatası alıyoruz. Bu hatayı nasıl bir işlem akışı sırasında aldığımızı tespit ettik ve hata kodları ile raporladık. En kısa sürede yazılım ekibinizden tarafımıza bir dönüş bekliyoruz. Mevcut durumun aciliyetinin göz önünde bulundurularak değerlendirilmesini talep ediyoruz.

İyi çalışmalar dileriz.

Email: , ,
Telefon: Aslı: +905496765100, Emre: +905496755100


Replies (2)

RE: Ingenico Connection Error - Added by Holger Just about 1 year ago

You have posted this in the public help forums for the Redmine project management software. Unfortunately, we can not help you wioth your request here. If required, please contact your actually desired organisation instead.

Technical Support Request: Version Information and Connection Issues on Ingenico Devices - Added by Posense Aslı Kandemir 2 days ago

As Posense Software, we are continuing our development and integration work within the scope of our ongoing partnership with Ingenico.

Our development and testing processes for the integration with Ingenico devices are currently based on version V16R46.

For the last two weeks, we have been encountering the following issues on Ingenico devices:

Connection drops,

Receipts not closing after a transaction,

Delayed transmission or delayed completion of transactions.

We performed our last Ingenico version update approximately a month ago. Since then, no changes have been made to our own software or integration architecture.

We evaluate that the issues we are experiencing might stem from a version mismatch between our current release and the latest version on the Ingenico side.

In this regard, we kindly request your information and technical support on the following points:

What is the latest officially released version for Ingenico devices?

Is our current development version, V16R46, still up to date? If a newer version exists, do you recommend that we migrate to it?

Are there any other applications, services, or internal software versions on the device that might affect the integration? If so, we kindly ask you to share the current version details with us.

Has there been any recent update or change on the Ingenico side that could impact connection management, transaction transmission, or receipt closing processes?

We aim to perform the necessary checks once we receive the current version details and your recommended integration version.

We kindly request your guidance and technical support regarding this matter.mail:

Best regards,

Posense Software

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