Bug cloud not working, missing something?

Added by Amit Bansal over 12 years ago

I've followed all the steps for installation. Restarted redmine. Enabled bugcloud for the project. Bugcloud shows up at the project menu. But clicking on it gives:

-------
Internal error

An error occurred on the page you were trying to access.
If you continue to experience problems please contact your redMine administrator for assistance.
------

Other plugins are working fine.

I'm using redmine 0.8.4 on Linux.

Any clues?

Replies (4)

RE: Bug cloud not working, missing something? - Added by Mischa The Evil over 12 years ago

Amit Bansal wrote:

[...] But clicking on it gives:

-------
Internal error

An error occurred on the page you were trying to access.
If you continue to experience problems please contact your redMine administrator for assistance.
-------

Please post the stacktrace which can be found in your logfile. More info which is needed to provide support can be found at the submissions-page in the Wiki.

Regards,

Mischa.

RE: Bug cloud not working, missing something? - Added by Anonymous over 12 years ago

I've the same problem. The production.log file is attached.

Redmine: 0.8.4
Ruby 1.8.6
OS: Windows 2003 Server

production.log - Product.log for bugcloud error (142 KB)

RE: Bug cloud not working, missing something? - Added by Mischa The Evil over 12 years ago

Kunal Ashar wrote:

I've the same problem. The production.log file is attached.

Redmine: 0.8.4
Ruby 1.8.6
OS: Windows 2003 Server

At first: looking at the errors in the log you've posted I think you have some more problems with some other plugin assets from the Graphs plugin too. Looks like ../plublic/plugin_assets isn't writeable by the webserver...

Regarding the issue concerning the Bugcloud plugin: this section of the plugin page assumes that the plugin is installed in the directory ../vendor/plugins/redmine_bugcloud. It seems you've installed the plugin in ../vendor/plugins/maedana-redmine_bugcloud-c5f56a5.

Hope it helps... :)

Regards,

Mischa.

RE: Bug cloud not working, missing something? - Added by Anonymous over 12 years ago

Thanks Mischa, it worked!

I [incorrectly] assumed that since the zip file unzipped itself as "maedana-redmine_bugcloud-c5f56a5/...", that it was the way the developer intended users to install the plugin.

When I renamed the folder to "redmine_bugcloud", it worked fine.

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