Feature #11928
closed
Update Track by email
Description
With some system, registered customers can send bugs, features, help requests .. by sending emails. Admins will classify email into Issue type, assign to staffs and create a new Issue. Emails will be sent to all concerned people with a subject like that [PRJ1-BUG-1234] Bug on forms . People will have 2 ways to update issue: on the Redmine or by sending email with subject [PRJ1-BUG-1234] Some thing to say.... When Redmine receive the incoming email, base on the information in the subject, it can add the content of email to the issue.
I want this feature very much but I cannot because I am not familiar with Ruby. My customers prefer sending email than accessing to the website.
Thanks,
Updated by Nguyen Dang Quang over 13 years ago
[PRJ1-BUG#1234]Bug on forms
[PRJ1-BUG#1234]Some thing to say...
Updated by Abdul Halim Mat Ali over 13 years ago
This is already available in Redmine.
http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails
Updated by Etienne Massip over 13 years ago
- Status changed from New to Closed
- Resolution set to Invalid
Indeed.