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Defect #15879

closed

Unable to create new user from email

Added by Justas P over 11 years ago. Updated over 11 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
2.3.2

Description

Hey guys,

Hitting this problem, any help would be appreciated:
I want to allow new users to be created when people send email to our helpdesk address. Unfortunately, this is failing with error:

MailHandler: failed to create User: ["Company can't be blank"]

We are using:
Environment:
Redmine version 2.3.2.stable
Ruby version 1.9.3-p194 (2012-04-20) [x86_64-linux]
Rails version 3.2.13

Once again thanks for any ideas how to fix this.

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 #1

Updated by Toshi MARUYAMA over 11 years ago

  • Category changed from Accounts / authentication to Email receiving
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 #2

Updated by Jean-Philippe Lang over 11 years ago

  • Status changed from New to Closed
  • Resolution set to Invalid

I guess you have a "Company" custom field on your users and you've set it to be required. The user creation fails because of this. Try to uncheck "required" on the custom field definition.

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