Incoming emails are truncating CRLF
When sending an email to Redmine from Outlook 2013 running Exchange 2007 it appears that emails' line endings are being removed. Instead of this:
we are getting this:
Mail coming from Mail.app on the newest version of OS X, Outlook Web Access, etc. seems OK.
#2 Updated by Felix Schäfer about 6 years ago
This might not be related to CRLF but to the fact that Outlook might be sending html-only emails. Could you please check if the emails sent from outlook contain a text-part or the only and html part?
In case there is no text part, Redmine reverts back to the html part and just strips away all html markup. This causes line or paragraph breaks to be lost. Have a look at #16962 for a nicer handler for incoming html emails.