Feature #31107
open
How to disable email subject processing
Added by Daniel Arnost about 5 years ago.
Updated over 4 years ago.
Description
Hello!
We run redmine 2.4.2 and use rdm-mailhandler. It works well until new email arrives with subject containing "[#123"]. This string mostly does not belong to redmine issue - it is from another ticket system and we need always to create new issue from that email. Unfortunately, as is written, the email is processed as a reply for [#123]. And if redmine can not find existing issue #123, email is returned and no new issue is created.
Is any chance to disable this email subject processing for selected project/mail-handler?
Thanks,
dan
There is no option to disable the feature that adds replies in the mail handler, but maybe you can remove the feature by changing the code as follows.
diff --git a/app/models/mail_handler.rb b/app/models/mail_handler.rb
index 52faef135..f721a2314 100755
--- a/app/models/mail_handler.rb
+++ b/app/models/mail_handler.rb
@@ -168,10 +168,6 @@ class MailHandler < ActionMailer::Base
else
# ignoring it
end
- elsif m = subject.match(ISSUE_REPLY_SUBJECT_RE)
- receive_issue_reply(m[1].to_i)
- elsif m = subject.match(MESSAGE_REPLY_SUBJECT_RE)
- receive_message_reply(m[1].to_i)
else
dispatch_to_default
end
- Status changed from New to Resolved
Ok, I will try it. Thanks and regards.
Hello,
I would suggest the following changes to the code in order to make redmine ignore alien issue id:
172c172,178
< receive_issue_reply(m[1].to_i)
---
> issue = Issue.find_by_id(m[1].to_i)
> if issue
> receive_issue_reply(issue.id)
> else
> logger.error "MailHandler: Invalid issue id ##{m[1].to_i}; dispatch_to_default" if logger
> dispatch_to_default
> end
Christof
Also available in: Atom
PDF
Updated by 
Updated by 
Updated by