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Feature #33445

open

Ability to set default start/due date via the CLI for issues created by the MailHandler

Added by Shane Corbin almost 4 years ago. Updated over 2 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

I am using redmine as a helpdesk in our environment. When people send an email to they can specify the Start Date: or Due Date: in the body of the email. However I would like to make all emails coming in through this rake task to have a default due date of the day it was entered. I tried adding the following line to my email retrieval script but it does not seem to have any effect.

due_date=$(date +%Y-%m-%d)due_date=$(date +%Y-%m-%d)

Is redmine not currently capable of this or am I missing something? I have included the whole email retrieval script below:

cd /usr/share/redmine-4.0
rake -f /usr/share/redmine-4.0/Rakefile \
redmine:email:receive_imap \
allow_override=all \
project=helpdesk \
unknown_user=accept \
no_permission_check=1 \
tracker="IT Support" \
RAILS_ENV="production" \
move_on_success=submitted \
move_on_failure=failed \
assigned_to=username \
due_date=$(date +%Y-%m-%d) \
host=mail.contoso.com \
username=helpdesk@contoso.com \
password=obscurepassword \
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 #1

Updated by Mischa The Evil almost 4 years ago

  • Subject changed from Ability to set start date via Rake task when turning emails into issues to Ability to set default start/due date via the CLI for issues created by the MailHandler

Shane Corbin wrote:

Is redmine not currently capable of this or am I missing something? [...]

Setting default start/due dates via the CLI for issues which are created by the MailHandler is currently not (yet) supported. See:

Edit by Mischa The Evil: see eg. r14789 for #7346 to see how this could be implemented.

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 #2

Updated by Jenda Benda over 2 years ago

Dears,

thank you for all your work.

I've spent quite a lot of time making this work, looking for errors in logs and my settings and I've just found now, that due_date is not supported...

Could you please try to implement this as it would help a lot... Currently new issues created via emails are without due_date set and can be missed by users...

thank you so much
Kind regards
j.

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