Defect #35416

Problem with response time when creating a issue and answering it.

Added by Ilissey Bolyev about 1 year ago. Updated about 1 year ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:


Target version:-
Resolution:Invalid Affected version:


Good afternoon, there's been a problem recently. Increasing response time when creating and responding to a request. In the logs I see the following "Completed 302 Found in 60625ms (ActiveRecord: 91.6ms)." I tried to turn off all the plugins, but it didn't help.
Tell me what logs you need to attach

Redmine version 3.4.4.stable
Ruby version 2.5.1-p57 (2018-03-29) [x86_64-linux-gnu]
Rails version
Environment production
Database adapter Mysql2
Git 2.17.1
Redmine plugins:
additionals 2.0.9
event_notifications 2.4.1
redmine_autoclose 0.0.4
redmine_checklists 3.1.11
redmine_custom_reports 0.1.5
redmine_documents_short 0.4.0
redmine_email_fetcher 0.3.1
redmine_gemavatar 1.1
redmine_impersonate 1.0.0
redmine_landing_page 0.1.0
redmine_ldap_sync 2.1.1.devel
redmine_lightbox2 0.4.3
redmine_mail_handler_clean_body_regexp 0.1
redmineup_tags 2.0.2
sidebar_hide 0.0.8
view_customize 1.2.2


#1 Updated by Holger Just about 1 year ago

  • Status changed from New to Needs feedback

Depending on your configuration, Redmine may send multiple notifications mails on issue creation or updates. This might be done "inline" (i.e. while the page is handled / rendered. Depending on how you have configured your outgoing emails, this might take some time.

See Email Configuration for an option of how you might be able to improve this. Alternatively (or in addition to that), you may also use a local mail server which forwards mails to your desired SMTP smarthost.

If this still does not help, please make sure to send some more details. At least, please you may need to add a full debug log entry of your request. You can increase the log verbosity by adding config.log_level = :debug into the configure block in config/environments/production.rb and restarting your Redmine application.

#2 Updated by Ilissey Bolyev about 1 year ago

Thank you very much for the advice, changed in the settings from smtp to async_smtp. now there are really no problems with the delay, I will look for what was the problem on the smtp side.

#3 Updated by Marius BALTEANU about 1 year ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Invalid

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