Project

General

Profile

Actions
Copy link

Defect #40143

closed

Cant reach issues under Project "404 The page you were trying to access doesn't exist or has been removed."

Added by Pavan Pulaparthi almost 2 years ago. Updated over 1 year ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Activity view
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
5.0.4

Description

Hei guys,
I am seeking help for an issue appeared out of blue a few days ago.
I am mentioning two issues im currently facing with redmine server.
I have limited experience so, please pardon me if you find someting silly.

The "issues tab" under "Projects" is giving "404 The page you were trying to access doesn't exist or has been removed.".
But i can access issues from "Activity" from Home page.

Here is the production log
I, [2024-01-27T13:24:03.066643 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Processing by AccountController#login as HTML
I, [2024-01-27T13:24:03.066701 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Parameters: {"back_url"=>"https://srvr-rdmn.sensom.net/"}
I, [2024-01-27T13:24:03.068257 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Current user: anonymous
I, [2024-01-27T13:24:03.070629 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Rendered account/login.html.erb within layouts/base (Duration: 1.7ms | Allocations: 677)
I, [2024-01-27T13:24:03.077981 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Rendered layout layouts/base.html.erb (Duration: 9.0ms | Allocations: 4644)
I, [2024-01-27T13:24:03.078353 #59998] INFO -- : [2db514bc-e944-479e-983c-2f7e4ee266a2] Completed 200 OK in 11ms (Views: 9.1ms | ActiveRecord: 0.9ms | Allocations: 5409)
I, [2024-01-27T13:24:03.237581 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Started GET "/issues" for 10.23.240.53 at 2024-01-27 13:24:03 +0100
I, [2024-01-27T13:24:03.238327 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Processing by IssuesController#index as HTML
I, [2024-01-27T13:24:03.242321 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Current user: redsoul (id=18)
I, [2024-01-27T13:24:03.247670 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Rendered common/error.html.erb within layouts/base (Duration: 0.1ms | Allocations: 55)
I, [2024-01-27T13:24:03.272096 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Rendered layout layouts/base.html.erb (Duration: 24.6ms | Allocations: 12674)
I, [2024-01-27T13:24:03.272309 #59998] INFO -- : [714436f6-382c-4d16-be3c-5da7d8aa2f66] Completed 404 Not Found in 34ms (Views: 22.3ms | ActiveRecord: 5.1ms | Allocations: 15045)

The server was updated 6 monts ago and working fine with Plugins except for one plugin i.e. Redmine UP Agile Plugin which is giving "500 Internal Server Error". We currently not using this plugin but its one of our most wanted Plugin.
But i tried available solutions in Internet except migrating the DB Dump to new server then the "404 Error appeared"

I, [2023-09-29T14:10:40.708375 #1174] INFO -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Started GET "/projects/visorkot/issues" for 10.23.9.29 at 2023-09-29 14:10:40 +0200
I, [2023-09-29T14:10:40.709674 #1174] INFO -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Processing by IssuesController#index as HTML
I, [2023-09-29T14:10:40.709733 #1174] INFO -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Parameters: {"project_id"=>"visorkot"}
I, [2023-09-29T14:10:40.719703 #1174] INFO -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Current user: redsoul (id=158)
I, [2023-09-29T14:10:40.752393 #1174] INFO -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Completed 500 Internal Server Error in 43ms (ActiveRecord: 12.2ms | Allocations: 11536)
F, [2023-09-29T14:10:40.752984 #1174] FATAL -- : [f5c2955c-fae6-4efb-8e4f-a54e5de01c3b]
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] Psych::DisallowedClass (Tried to load unspecified class: ActionController::Parameters):
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b]
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] app/models/setting.rb:111:in `value'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] app/models/setting.rb:125:in `[]'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] app/models/setting.rb:320:in `plugin_redmine_agile'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] plugins/redmine_agile/lib/redmine_agile.rb:71:in `color_base'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] plugins/redmine_agile/lib/redmine_agile/patches/issue_query_patch.rb:28:in `issues_with_agile'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] app/controllers/issues_controller.rb:55:in `block (2 levels) in index'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] app/controllers/issues_controller.rb:51:in `index'
[f5c2955c-fae6-4efb-8e4f-a54e5de01c3b] lib/redmine/sudo_mode.rb:61:in `sudo_mode'

Here is the

Information
Redmine 5.0.4.stable

Default administrator account changed
Attachments directory writable
Plugin assets directory writable (./public/plugin_assets)
All database migrations have been run
MiniMagick available (optional)
ImageMagick convert available (optional)
ImageMagick PDF support available (optional)
System info: Linux SRVR-GO-RDMN 6.1.0-15-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.66-1 (2023-12-09) x86_64 GNU/Linux
Uptime: 3 days
Redmine Plugin Kit: 1.0.4

Environment:
Redmine version 5.0.4.stable
Ruby version 3.1.2-p20 (2022-04-12) [x86_64-linux-gnu]
Rails version 6.1.7.4
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
Redmine settings:
Redmine theme Default
SCM:
Subversion 1.14.2
Git 2.39.2
Filesystem
Redmine plugins:
additional_tags 1.0.7
additionals 3.0.8
redmine_drawio 1.4.4
redmine_x_assets 2.1.6
redmine_x_gantt 2.1.5
redmine_x_issue_list 1.0.8
redmine_x_project_templates 1.1.2
redmine_x_resources 2.1.8
redmine_x_statistics 1.1.4

Please help to trouble shooting by sharing your suggestions.
Thanks in advance :D

Files

red.png (11.2 KB) red.png Pavan Pulaparthi, 2024-01-31 03:06
Actions
Copy link
 #1

Updated by Holger Just almost 2 years ago

  • Status changed from New to Closed
  • Resolution set to Invalid

This issue appears to be caused by a plugin, not Redmine itself. Please contact the plugin developer(s) for support.

Actions
Copy link
 #2

Updated by Pavan Pulaparthi over 1 year ago

Hi Holger Just,

Thanks but All Plugins were Uninstalled but still the 404 issue persists.
Here is the log:

I, [2024-01-31T02:55:30.738198 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Started GET "/activity" for 10.23.240.53 at 2024-01-31 02:55:30 +0100
I, [2024-01-31T02:55:30.739063 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Processing by ActivitiesController#index as HTML
I, [2024-01-31T02:55:30.743581 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Current user: redsoul (id=158)
I, [2024-01-31T02:55:35.547289 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Rendered activities/index.html.erb within layouts/base (Duration: 4478.1ms | Allocations: 1413896)
I, [2024-01-31T02:55:35.566080 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Rendered layout layouts/base.html.erb (Duration: 4497.0ms | Allocations: 1422227)
I, [2024-01-31T02:55:35.566363 #224185] INFO -- : [704eb609-11ad-4062-99d9-6813844a600e] Completed 200 OK in 4827ms (Views: 3863.5ms | ActiveRecord: 719.4ms | Allocations: 1525415)
I, [2024-01-31T02:55:37.472953 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Started GET "/issues" for 10.23.240.53 at 2024-01-31 02:55:37 +0100
I, [2024-01-31T02:55:37.473770 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Processing by IssuesController#index as HTML
I, [2024-01-31T02:55:37.478420 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Current user: redsoul (id=158)
I, [2024-01-31T02:55:37.483654 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Rendered common/error.html.erb within layouts/base (Duration: 0.1ms | Allocations: 27)
I, [2024-01-31T02:55:37.505279 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Rendered layout layouts/base.html.erb (Duration: 21.8ms | Allocations: 8488)
I, [2024-01-31T02:55:37.505594 #224185] INFO -- : [6f2e0ac2-644b-4c8a-b384-27adf6f653b4] Completed 404 Not Found in 32ms (Views: 19.4ms | ActiveRecord: 5.0ms | Allocations: 10726)

Could you please help me to trouble shoot the issue!
Thqanks

Actions
Copy link
 #3

Updated by Go MAEDA over 1 year ago

How about temporarily changing the Redmine code to the following? A detailed message of the exception that might have caused the 404 error will be logged in production.log. It will help you investigate the cause.

diff --git a/app/controllers/journals_controller.rb b/app/controllers/journals_controller.rb
index 9b26f1994..b85640d9d 100644
--- a/app/controllers/journals_controller.rb
+++ b/app/controllers/journals_controller.rb
@@ -40,7 +40,8 @@ class JournalsController < ApplicationController
     end
     @title = (@project ? @project.name : Setting.app_title) + ": " + (@query.new_record? ? l(:label_changes_details) : @query.name)
     render :layout => false, :content_type => 'application/atom+xml'
-  rescue ActiveRecord::RecordNotFound
+  rescue ActiveRecord::RecordNotFound => e
+    Rails.logger.info e.full_message
     render_404
   end
Actions
Copy link

Also available in: Atom PDF