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Defect #4669

closed

Help: RE: 422 Unprocessable Entity [http://XXX/mail_handler]

Added by Syn Admin about 14 years ago. Updated over 13 years ago.

Status:
Closed
Priority:
High
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
2010-01-27
Due date:
% Done:

0%

Estimated time:
Resolution:
No feedback
Affected version:

Description

My Redmine installation is authenticating users off LDAP and I'm accepting e-mail Issue submission. Here is the alias I've created on my mailhost:

<user>: "|/root/scripts/rdm-mailhandler.rb --url=http://<FQDN> --key=<key> --project=<PROJECT> --tracker=Support --allow-override=tracker --unknown-user=accept"

This works for every user (thus far) except one in particular, who DOES exist in both LDAP and Redmine, but whenever he specifically sends an e-mail to Redmine, we get an "Unprocessable Entry" message in the logs:

Processing MailHandlerController#index (for <IP_ADDRESS> at 2010-01-26 09:17:24) [POST]
Session ID: b22225f66268e7b54a9bb06dbe5a5358 Parameters: {"unknown_user"=>"accept", "action"=>"index", "allow_override"=>"tracker", "controller"=>"mail_handler", "issue"=>{"project"=>"<PROJECT>", "tracker"=>"Support"}, "key"=>"<KEY>",......
.......
Completed in 0.01551 (64 reqs/sec) | Rendering: 0.00024 (1%) | DB: 0.00724 (46%) | 422 Unprocessable Entity [http://&lt;REDMINE_SERVER&gt;/mail_handler]

At first I had thought that maybe his e-mail syntax was off, but I have submitted the issue as both myself and another user and both time it went through and created the issue in Redmine.

THEN...

So this is actually happening to several users.

At first I thought it may be due to HTML in an email, so we tried a user who couldn't get his mail through, using plain text. Still not working.

Has anyone seen where their Exchange SERVICE (we don't have it in-house) does something to mail? With kmail, it works for one user, from OWA and Entourage, not at all.

FINALLY...

I've also attempted to connect directly to my mail host and send the EXACT same message from users that I were working and ones that were not. The same thing keeps happening to the users that were not working (for submitting through e-mail) - they get a 422 Unprocessable Entity Error.

Actions #1

Updated by Guy Bolton King about 14 years ago

I've seen this behaviour as well for users sending mail from Outlook: unfortunately, I haven't ever been able to get hold of the message source to reproduce the error.

Actions #2

Updated by Felix Schäfer over 13 years ago

Could any of you please test if this still is the case on current stable and if yes, provide a dump of a faulty email? We need a way to reproduce this to be able to look for a fix.

Actions #3

Updated by Jean-Philippe Lang over 13 years ago

  • Status changed from New to Closed
  • Resolution set to No feedback
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