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Feature #6971

open

Custom field releated to Update / Notes

Added by Maxim Krušina about 13 years ago. Updated over 12 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Custom fields
Target version:
-
Start date:
2010-11-24
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

Hi there,

We would like to imlement some kind of Custommer Support via Redmine (I hope we can now develop some plugin inhouse). Anyway, this is basic functionality idea:

  • Autmatic creaon of ticket - this will be done from webform via email ticket creation or by REST API
  • So we have ticket and we can work as usuall.
  • We'll add custom field like "Customer email" - this will be used for replying
  • What we need is to add some way to send asnwers to our cliens. My basic idea is to create simillar input like Notes - when updating. There will be two long texts: Notes - work as usuall, for internal redmine "chat", and Client answer - when filled, it will send an answer to client.

Is this possible or it should be developed completely as plugin?

Thanks for reactions
maxim

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