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Feature #8462

open

Save received email as an attachment, not as a comment

Added by Martin E. about 13 years ago. Updated over 4 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
2011-05-30
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

The "receive email" feature (http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails) is really a great thing.

At the moment it is only possible to add received emails as a comment and mail attachments as Redmine attachments.
I'd like to have an option that these mails itself are saved as an attachment to the issue, e.g. in .msg or .eml format.

We mostly store email correspondency to the issues, but this results in long scrolling pages.


Files

email.patch (969 Bytes) email.patch Joe Darkless, 2014-06-16 08:54

Related issues

Related to Redmine - Defect #5994: Creating new issue via email submission strips attached emailsNew2010-07-29

Actions
Related to Redmine - Feature #16962: Better handle html-only emailsClosedJean-Philippe Lang

Actions
Actions #1

Updated by Etienne Massip about 13 years ago

  • Category set to Email receiving
Actions #2

Updated by Rachid B over 10 years ago

+1
It is really useful to have mails saved as an attachment. Redmine stripes a lot of information from the mails. So for example if the client marks some parts in the mail with red, this information is lost in the issue.
A solution like in http://redminecrm.com/projects/helpdesk/pages/ would be very helpful

Actions #3

Updated by Joe Darkless about 10 years ago

Hello,
I have tweaked a functionality of redmine so that it will store an email as an attachement if there is a HTML content.
I have created patch file (though I am quite new to making patches). It is created for redmine version 2.4.5, but it can easily be customized for any purposes.

This feature request has few things in common with issue: http://www.redmine.org/issues/16962

Actions #4

Updated by Toshi MARUYAMA almost 10 years ago

Actions #5

Updated by Arron Woods over 8 years ago

Was looking for this functionality, but didn't want to patch the file.

I've written a plugin that uses the code in Joe's patch, but that also saves the HTML as one attachment, and the full email source as another. If anyone is interested in using it, I've submitted it to the plugin directory: https://www.redmine.org/plugins/email-attach

Actions #6

Updated by Aleksandar Pavic over 4 years ago

+1 This should be configurable in options.

Many people using Redmine as support system, need exact time email was sent.
Information if there was cc in email headers, etc...

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