Redmine

Lightweight helpdesk plugin for Redmine - also supporting embedded images in RedMine pages and in emails in & out

For many purposes the OTRS Helpdesk package is too heavy duty - and it's usability is not great for users (but it does integrate easily with RedMine). So this HelpDesk plugin is a great, simpler alternative - allowing everything to stay in RedMine.

Basically: Adds the email sender-address of an anonymous support client to the custom field 'owner-email' of a ticket which was created by a support email. Answers can be send to the support client by checking the support checkbox on a journal.

To allow the handling of screenshots pasted into RedMine issues, mingled with text before and text after: (ie the screenshot is NOT just an attached image file): use plugins:
- http://www.redmine.org/plugins/redmine_image_clipboard_paste

and to allow handling of screenshot images in Inbound emails that customers send back to your RedMine Helpdesk : this plugin doesn't do the usual thing of the images being stripped or pulled out as file attachments and moved to the page foot - instead the plugin maintains the layout and inserts the images, as images, between the text within the RedMine issue: so that what your customer typed + pasted, will look the same inside RedMine helpdesk too!:
- https://github.com/credativUK/redmine_email_inline_images