Plugins Directory » redmine_helpdesk

Author: Stefan Husch
Code repository:
Registered on: 2014-01-13 (about 9 years ago)
Current version: 0.0.17
Compatible with: Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x
User ratings:   (6)

Lightweight helpdesk plugin for Redmine - also supporting embedded images in RedMine pages and in emails in & out

For many purposes the OTRS Helpdesk package is too heavy duty - and it's usability is not great for users (but it does integrate easily with RedMine). So this HelpDesk plugin is a great, simpler alternative - allowing everything to stay in RedMine.

Basically: Adds the email sender-address of an anonymous support client to the custom field 'owner-email' of a ticket which was created by a support email. Answers can be send to the support client by checking the support checkbox on a journal.

To allow the handling of screenshots pasted into RedMine issues, mingled with text before and text after: (ie the screenshot is NOT just an attached image file): use plugins:

and to allow handling of screenshot images in Inbound emails that customers send back to your RedMine Helpdesk : this plugin doesn't do the usual thing of the images being stripped or pulled out as file attachments and moved to the page foot - instead the plugin maintains the layout and inserts the images, as images, between the text within the RedMine issue: so that what your customer typed + pasted, will look the same inside RedMine helpdesk too!:


0.0.17 (2019-11-01)

Compatible with Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.

The redmine_helpdesk plugin is now compatible with Redmine 4.0.x with a lot of community pulls like support for a reply separator, Simplified Chinese or reopening closed issues.

0.0.8 (2016-10-28)

Compatible with Redmine 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.

There is a steady stream of updates on this by

well done!

0.08 (2014-01-07)

Compatible with Redmine 2.4.x, 2.3.x.

User ratings

  by Philipp Matuschek over 1 year ago

It's what I was looking for. Does the job pretty good!

I prefer the following commit, because it supports html for outgoing emails.

  by Fran Marti about 6 years ago

Is it compatible with Redmine 3.3? Has anyone tried it? Thanks!

  by Andre egal over 7 years ago

Works fine with Redmine 3.1, too!

  by Miklós Kriván over 7 years ago

I like it I am using it for a year with success rigth now in Redmine 3.0.3 version. Thx for your job :-)

  by Thierry Brochu almost 8 years ago

not well known JEWEL! Great plugin! works very well!!

  by Miquel Coll over 8 years ago

Great! I was stuck with redmine_anonymous_watchers plugin not working in 2.4.5 and this plugin is really what I needed in my organization. It would be perfect if the email sent has the header&footer in order to truncate reply emails. Many thanks!