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Plugins Directory » redmine_helpdesk

Author: Stefan Husch
Website: https://github.com/jfqd/redmine_helpdesk
Code repository: https://github.com/jfqd/redmine_helpdesk
Registered on: 2014-01-13 (over 11 years ago)
Current version: 0.0.17
Compatible with: Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x
User ratings:   (7)

Lightweight helpdesk plugin for Redmine - also supporting embedded images in RedMine pages and in emails in & out

For many purposes the OTRS Helpdesk package is too heavy duty - and it's usability is not great for users (but it does integrate easily with RedMine). So this HelpDesk plugin is a great, simpler alternative - allowing everything to stay in RedMine.

Basically: Adds the email sender-address of an anonymous support client to the custom field 'owner-email' of a ticket which was created by a support email. Answers can be send to the support client by checking the support checkbox on a journal.

To allow the handling of screenshots pasted into RedMine issues, mingled with text before and text after: (ie the screenshot is NOT just an attached image file): use plugins:
- http://www.redmine.org/plugins/redmine_image_clipboard_paste

and to allow handling of screenshot images in Inbound emails that customers send back to your RedMine Helpdesk : this plugin doesn't do the usual thing of the images being stripped or pulled out as file attachments and moved to the page foot - instead the plugin maintains the layout and inserts the images, as images, between the text within the RedMine issue: so that what your customer typed + pasted, will look the same inside RedMine helpdesk too!:
- https://github.com/credativUK/redmine_email_inline_images

Changelog

0.0.17 (2019-11-01)

Compatible with Redmine 4.0.x, 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.

The redmine_helpdesk plugin is now compatible with Redmine 4.0.x with a lot of community pulls like support for a reply separator, Simplified Chinese or reopening closed issues.

0.0.8 (2016-10-28)

Compatible with Redmine 3.2.x, 3.1.x, 3.0.x, 2.5.x, 2.4.x, 2.3.x, 1.4.x, 1.3.x, 1.2.x.

There is a steady stream of updates on this by
- https://github.com/jfqd/

well done!

0.08 (2014-01-07)

Compatible with Redmine 2.4.x, 2.3.x.

User ratings

  by Віктор Вовк almost 2 years ago

Гарний плагін ! Поновіть до 5 версії Редмайн, всі будуть дуже вдячні !!
Nice plugin! Update to version 5 of Redmine, everyone will be very grateful !!

  by Philipp Matuschek almost 4 years ago

It's what I was looking for. Does the job pretty good!

I prefer the following commit, because it supports html for outgoing emails.
https://github.com/wickyhu/redmine_helpdesk/tree/f4f550d2ba5c101e7634c985b4aa1d83bbc0fff5

  by Fran Marti over 8 years ago

Is it compatible with Redmine 3.3? Has anyone tried it? Thanks!

  by Andre egal almost 10 years ago

Works fine with Redmine 3.1, too!

  by Miklós Kriván almost 10 years ago

I like it I am using it for a year with success rigth now in Redmine 3.0.3 version. Thx for your job :-)

  by Thierry Brochu about 10 years ago

not well known JEWEL! Great plugin! works very well!!

  by Miquel Coll almost 11 years ago

Great! I was stuck with redmine_anonymous_watchers plugin not working in 2.4.5 and this plugin is really what I needed in my organization. It would be perfect if the email sent has the header&footer in order to truncate reply emails. Many thanks!