Feature #6067

Change Ticket Status from Closed to Open on Email Reply

Added by Alfons L. about 8 years ago. Updated about 7 years ago.

Status:NewStart date:2010-08-06
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:-
Resolution:

Description

When a customer replies via Email to an issue that was closed before, the Status should change to Open.

Otherwise there is no chance to get informed about a response of customers.


Related issues

Related to Redmine - Patch #11495: Reopen closed issues on reply by email New

History

#1 Updated by luis monteiro about 8 years ago

  • Status changed from New to Resolved

#2 Updated by Felix Schäfer about 8 years ago

  • Status changed from Resolved to New

Reverting test change.

#3 Updated by Dan Scharon about 7 years ago

There is a patch available at #7994

#4 Updated by Toshi MARUYAMA almost 2 years ago

  • Related to deleted (Feature #7994: reopen closed issues on e-mail)

#5 Updated by Toshi MARUYAMA almost 2 years ago

  • Duplicated by Feature #7994: reopen closed issues on e-mail added

#6 Updated by Toshi MARUYAMA almost 2 years ago

  • Duplicated by deleted (Feature #7994: reopen closed issues on e-mail)

#7 Updated by Toshi MARUYAMA almost 2 years ago

#8 Updated by Toshi MARUYAMA almost 2 years ago

  • Related to deleted (Feature #7994: reopen closed issues on e-mail)

#9 Updated by Toshi MARUYAMA almost 2 years ago

  • Related to Patch #11495: Reopen closed issues on reply by email added

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