Feature #6067
Change Ticket Status from Closed to Open on Email Reply
| Status: | New | Start date: | 2010-08-06 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% | |
| Category: | Email receiving | |||
| Target version: | - | |||
| Resolution: |
Description
When a customer replies via Email to an issue that was closed before, the Status should change to Open.
Otherwise there is no chance to get informed about a response of customers.
Related issues
History
#1 Updated by luis monteiro almost 3 years ago
- Status changed from New to Resolved
#2 Updated by Felix Schäfer almost 3 years ago
- Status changed from Resolved to New
Reverting test change.
#3 Updated by Dan Scharon almost 2 years ago
There is a patch available at #7994