Help: receiving emails and override values

Added by Paul Heyer over 9 years ago

hi there!
i try to receive mails and override some values e.g. the projectname by writing some values in the incoming emails. simple.
everything works totally fine, incoming mails reach the default project – as long as i do NOT try to override something.

redmine:email:receive_imap RAILS_ENV="production" host=imap.server.com username=support@server.com password=pass project=inbox allow_override=project,tracker,status,priority,category

mail body contains something like this:
Project: foo
Tracker: Bug

could you please give me a hint?
thanks,
paul

Replies (3)

RE: Help: receiving emails and override values - Added by Felix Schäfer over 9 years ago

What happens with the mails with the explicit project and tracker?

RE: Help: receiving emails and override values - Added by Paul Heyer over 9 years ago

those emails seem to be ignored somehow as soon as they have a specified project or tracker.
redmine reads and marks them as read but they are not processed and moved to the specified project.

by the way:
redmine is able to delete mails after creating a ticket for them,
but it is not able to move processed mails to a specified folder.
how can this be?

RE: Help: receiving emails and override values - Added by Felix Schäfer over 9 years ago

Paul Heyer wrote:

those emails seem to be ignored somehow as soon as they have a specified project or tracker.
redmine reads and marks them as read but they are not processed and moved to the specified project.

Make sure the user associated with the sending address has the permission to create those types of tickets for other projects.

by the way:
redmine is able to delete mails after creating a ticket for them,
but it is not able to move processed mails to a specified folder.
how can this be?

Because it's not implemented?

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