Looking for plugin that send extra notifications for 'Urgent'-Tickets..

Added by Klaus Friese about 5 years ago

Hi,

We're using redmine for a while now we're receiving many notifications every day. And sometimes we don't see a new ticket with priority 'URGENT'. Or we see a new ticket, but it's late and we thing 'Ah - I'll read this tomorrow'.

My question: Is there a plugin that sends extra notifications to a list of users or a group for all tickets with priority 'Urgent'? Maybe with a modified Subject (like 'URGENT! READ! THIS! NOW!').
I searched in the plugins, but didn't find anything helpful.

Thanks for any advice
Klaus

Replies (1)

RE: Looking for plugin that send extra notifications for 'Urgent'-Tickets.. - Added by Pavel Potcheptsov about 5 years ago

This is quite easy.
Edit this line and add (#{issue.priority}) in any position, like this:

:subject => "[#{issue.project.name} - #{issue.tracker.name} ##{issue.id}] (#{issue.priority}) #{issue.subject}" 

I've deleted (#{issue.status.name}) because changing Status breaks mail's chain.

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